Senior IT Support Specialist

7 days ago


Duncanville, Texas, United States Vaco Full time
Job Summary

Vaco is seeking a highly skilled Senior Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for maintaining and supporting our IT infrastructure, including network, servers, security, storage administration, and business continuity.

Key Responsibilities
  • Manage Project/Vendor Relationships - Collaborate with local sub-contractors, consultants, and vendors to ensure seamless project execution.
  • Provide Day-to-Day IT Helpdesk Support - Resolve technical issues and meet IT helpdesk SLA on assigned tickets.
  • Configure/Deploy Computers/Peripherals - Ensure smooth operation, performance, and organizational growth by configuring and distributing equipment and peripherals.
  • Maintain Infrastructure Globally - Emphasize availability, reliability, and performance to ensure stability enterprise-wide, monitoring and analyzing issues.
  • Coach/Mentor Local Team Members/Consultants - Provide professional development, performance, and improvement activities to enhance team capabilities.
  • Ensure Compliance with IT Security Standards/Best Practices - Identify and implement measures to ensure IT security and compliance.
  • Identify/Provide Guidance on Adoption of Selection Methods/Techniques/Evaluation Criteria - Optimize results within the global IT team and local business.
  • Leverage Technology/Enhance Process Efficiencies - Support business goals by leveraging technology and improving process efficiencies.
  • Provide Input/Expert Knowledge on Technology/Processes - Enhance reliability, simplicity, cost-effectiveness, recoverability, and overall effectiveness of the LAN/WAN and supporting systems.
  • Maintain Telephonic Infrastructure - Ensure seamless communication across multiple regions.
  • Maintain Effective Asset Tracking - Provide visibility into equipment lifecycle.
  • Identify/Mitigate Network Performance Issues - Ensure availability, utilization, throughput, latency, and overall network performance.
  • Accomplish Organizational Goals - Fulfill new and different requests, exploring opportunities to add value.
Requirements
  • Senior Service Desk Technician (5+ years) - Support network, servers, security, storage administration, business continuity, VoIP, desktop PCs, etc.
  • Network Support (5+ years) - Routing, switching, LAN/WAN, SD-WAN.
  • Firewall Support - Cisco Meraki (strongly preferred), ASA, etc.
  • Office/M365 Support - Azure, MS Endpoint Management, Active Directory, MS Defender, etc.
  • Cloud Platform - Hybrid domains, InTune, MS Endpoint, Exchange Online.
  • Azure Cloud Platform - Servers, RBAC roles, resource groups, network security, route tables, Azure AD devices, Azure Virtual Desktop, SSO management.
Preferred Qualifications
  • Citrix Cloud Platform - Publishing desktops, remote apps, etc.
  • CAD Software (Autodesk/Auto CAD Inventor) - Installation, maintenance.
  • Epicor 10/MS Dynamics (D365) - Experience in engineering design, commercial industrial manufacturing industry.


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