Client Relations Specialist

1 week ago


South Burlington, Vermont, United States Community Bank System Full time

Position: Customer Service Representative (CSR) at Community Bank System, Inc. (CBSI)

Community Bank System, Inc. (CBSI) is committed to delivering exceptional financial services and products with a personal touch. Operating under Community Bank, N.A., we proudly serve over 230 customer locations across various regions.

Our team members are essential in assisting clients with their financial needs every day. To empower our staff, we offer competitive salaries, comprehensive benefits, and avenues for professional growth and advancement. At CBSI, we embrace diversity and aim to foster an inclusive environment that benefits our employees, clients, and the communities we serve.

Key Responsibilities:

  • Deliver outstanding customer service by managing financial transactions with professionalism
  • Identify customer needs and advocate for relevant products and services
  • Engage in branch outreach initiatives
  • Assist clients with requests such as stop payments, wire transfers, and balance inquiries
  • Serve as a liaison between clients and operational departments
  • Support the teller line as needed
  • Adhere to established policies and procedures
  • Ensure compliance with all applicable laws and regulations
  • Contribute to the Branch and Bank in meeting annual objectives

Required Qualifications:

  • High School Diploma or GED
  • Familiarity with internal products and services
  • Strong mathematical and computer skills
  • Excellent interpersonal communication abilities
  • Knowledge of banking products and services
  • Exhibit core values: work ethic, integrity, respect, responsibility, transparency, and humility
  • At least two (2) years of experience in banking and/or customer service
  • Must be at least 18 years of age

Compensation Details:

Salary Range: USD $17.50 - $23.82 per hour

Work Schedule: 40 hours per week

Benefits: Competitive salary with benefits including paid holidays, vacation, insurance, 401K, Pension, Tuition Reimbursement, and more.

Physical Requirements:

This position may require standing, walking, sitting, using hands and fingers, lifting up to 25 pounds, and possessing good vision capabilities.

Company Overview:

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer that values diversity and provides accommodations for individuals with disabilities. If you require assistance during the application process, please reach out to the Human Resources Department.



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