Ecommerce Operations Supervisor
2 weeks ago
The Ecommerce Operations Supervisor plays a pivotal role in assisting management with overseeing team members in designated areas. This includes delegating tasks, setting objectives, and providing constructive feedback. The supervisor is responsible for training staff on operational procedures and guiding them in delivering exceptional customer service to resolve any member concerns in line with company standards.
Key Responsibilities:
- Ensure compliance with safety protocols by conducting regular safety inspections and addressing any hazardous situations promptly.
- Support the ecommerce strategy by managing various online service programs, addressing customer feedback, and escalating unresolved issues to management.
- Supervise team members involved in ecommerce initiatives by providing necessary training and resources, assigning responsibilities, and ensuring adequate staffing at service points.
- Implement and monitor the ecommerce pickup strategy by analyzing key performance indicators, auditing customer orders, and ensuring operational readiness.
- Drive process improvements by identifying operational gaps, executing enhancement projects, and ensuring efficient staffing levels.
- Deliver outstanding member service by understanding member needs, assisting with product inquiries, and promoting company offerings.
- Maintain merchandise presentation and sales floor organization by adhering to company policies regarding inventory management and product displays.
- Oversee the order fulfillment process for club pickup, ensuring compliance with company standards.
- Collaborate with management and colleagues to develop and implement effective business processes, monitoring progress and identifying areas for improvement.
- Foster a culture of compliance with company policies and ethical standards by guiding team members in best practices.
- Lead and participate in team initiatives by sharing resources and providing support to achieve business objectives.
Compensation and Benefits:
At Sam's Club, we offer competitive compensation along with performance-based bonuses and a comprehensive benefits package that includes:
- Health Benefits: Medical, vision, and dental coverage.
- Financial Benefits: 401(k) plans, stock purchase options, and company-paid life insurance.
- Paid Time Off: Generous PTO, parental leave, and other leave options.
- Additional Benefits: Short-term and long-term disability, employee discounts, and educational assistance programs.
Join us in creating a supportive work environment where associates can thrive and grow.
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