Product Support Team Lead
2 weeks ago
Position Overview:
The Product Support Team Lead plays a crucial role in overseeing escalated inquiries and ensuring efficient management of software licenses, application media, and associated keys. This position is vital for maintaining the integrity of the PCLS software server and fostering strong relationships with vendors.
Key Responsibilities:
1. Manage escalated product support requests effectively.
2. Maintain accurate tracking of software licenses and application discs.
3. Ensure proper management of license keys and the PCLS software server.
4. Cultivate and maintain productive vendor relationships.
Qualifications:
Experience in product support, leadership, and business operations is essential. Proficiency in Windows Server and technology-related products is highly desirable.
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