Senior Manager of Rooms Operations

2 weeks ago

Atlanta, Georgia, United States Marriott International Inc Full time
Job Overview
As a Senior Manager of Rooms Operations, you will oversee the seamless execution of all functions within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping. Your leadership will focus on enhancing both guest and employee satisfaction while optimizing the financial performance of the department. You will ensure adherence to established standards and procedures, guiding your team to meet or exceed property objectives.

Candidate Qualifications
  • High school diploma or GED with a minimum of 4 years of experience in guest services, front desk, housekeeping, or a related field.
  • Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, along with 2 years of relevant experience.

Key Responsibilities
Leading the Rooms Operations Team
  • Ensure that departmental goals are effectively communicated and understood by the team.
  • Manage daily operations across all rooms-related departments and supervise staff performance.
  • Foster a work environment that promotes motivation, teamwork, and a commitment to exceptional service.
  • Analyze guest and employee satisfaction metrics to develop actionable improvement plans.
  • Set clear expectations in collaboration with the General Manager.
  • Demonstrate leadership through self-confidence and enthusiasm.
  • Guide team members in understanding and exceeding guest expectations.

Managing Rooms Operations
  • Implement property-specific recovery strategies to enhance guest satisfaction.
  • Regularly publish guest satisfaction results and feedback.
  • Address employee concerns proactively and maintain professionalism at all times.
  • Communicate departmental goals and updates consistently with staff.
  • Conduct one-on-one meetings with team members to discuss performance.
  • Schedule staff in alignment with guest occupancy and service goals.
  • Ensure compliance with operational standards and procedures.

Delivering Outstanding Customer Service
  • Provide exceptional customer service by being accessible and approachable to guests.
  • Continuously seek ways to enhance guest and employee satisfaction.
  • Address guest concerns with a proactive approach.
  • Maintain professionalism and courtesy in all guest interactions.
  • Respond promptly to requests from the customer service department.
  • Ensure all team members meet hospitality standards.

Financial Management
  • Conduct annual quality audits in collaboration with the General Manager and Regional Director.
  • Ensure a robust key control program is maintained.
  • Review financial reports and performance data to identify areas for improvement and cost reduction.

Human Resources Responsibilities
  • Participate in the recruitment and selection process.
  • Promote a culture of fairness and open communication.
  • Ensure comprehensive orientation for new team members.

Compensation and Benefits
The salary range for this position is competitive and includes a comprehensive benefits package, including health care, retirement plans, and various employee perks.

Equal Opportunity Employer
Marriott International is committed to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination policies based on various protected characteristics.

Join Our Team
At Marriott International, we strive to provide our guests with unique experiences that reflect the local culture. We are looking for passionate individuals to join our team and contribute to creating memorable moments for our guests.

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