Visitor Engagement Specialist
2 weeks ago
What can you expect from this role?
Overview:
As a Visitor Engagement Specialist, your primary objective is to ensure a fun, engaging, and safe experience for all guests at our attraction. In this versatile role, you will take on various responsibilities including welcoming guests, guiding them through the experience, managing entry processes, and capturing memorable moments as a photographer. It is essential to maintain a positive demeanor and anticipate guest needs while adhering to our operational standards.
Compensation:
The hourly wage for this position is $18, with a comprehensive overview of benefits and perks provided during the interview.
Key Responsibilities:
- Welcome guests warmly and address inquiries in a friendly manner.
- Provide accurate information regarding experiences, pricing, restrictions, and content.
- Capture guest photographs while being knowledgeable about available packages and backgrounds.
- Organize guests into appropriate queues and communicate accurate wait times.
- Guide guests through various areas of the attraction and assist them onto the ride gondolas.
- Ensure all safety protocols are followed and report any concerns to the appropriate personnel.
- Lead by example to uphold operational procedures and service standards.
- Communicate effectively using proper radio etiquette.
- Assist in emergency procedures as needed.
- Share insights about local attractions and the surrounding area with guests.
Required Skills and Experience:
- Ability to thrive in a dynamic and creative environment.
- Exceptional communication skills.
- Flexibility to perform various tasks across different roles.
- Strong problem-solving abilities.
- High attention to detail.
- Outstanding customer service skills.
- Self-motivated with a consistently high energy level.
- Availability to work various shifts, including weekends and holidays.
- Comfortable standing for extended periods in both indoor and outdoor settings.
- Ability to lift up to 30 pounds as required.
- Solid knowledge of the local area and attractions.
- Experience in the tourism or hospitality sector is advantageous.
- Public speaking experience is a plus.
- Fluency in a language other than English is beneficial.
Work Environment:
The FlyOver Attractions team is dedicated to creating unforgettable experiences. Our state-of-the-art technology offers guests the sensation of flight, immersing them in breathtaking landscapes. Special effects enhance the experience, making it truly memorable.
About Pursuit:
Pursuit is committed to delivering exceptional hospitality and experiences that connect guests to iconic destinations. We value diversity and strive to create an inclusive environment for all team members.
Closing Statement:
Pursuit is an Equal Opportunity Employer. We encourage individuals from diverse backgrounds to apply and join our team.
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