Current jobs related to Client Engagement Specialist - Chicago, Illinois - BigTime Software

  • Client Engagement Coordinator

    1 week ago

    Chicago, Illinois, United States Safer Foundation Full time

    Job SummaryThe Safer Foundation is seeking a highly motivated and detail-oriented Client Engagement Coordinator to join our team. As a key member of our Working 4 Peace team, you will be responsible for managing the day-to-day operations of the Client Engagement Specialist for all Safer Counseling and Wellness Center locations. This includes ensuring that...

  • Interviewing Specialist

    1 week ago

    Chicago, Illinois, United States Help At Home Full time

    Job DescriptionHelp at Home is seeking an Interview SpecialistAs a leading provider of high-quality support services to seniors and people with disabilities, we need talented individuals to help us continue living independently in their own homes while staying safe from high-risk facilities.The Interview Specialist reports to the Manager, Recruiting &...

  • Youth Engagement Specialist

    2 weeks ago

    Chicago, Illinois, United States Covenant House Illinois Full time

    Job Title: Youth Engagement SpecialistCovenant House Illinois is seeking a dedicated and compassionate Youth Engagement Specialist to join our team. As a key member of our staff, you will provide direct support to youth in our residential program and drop-in center, ensuring a safe and nurturing environment that fosters growth and development.Key...

  • Hrdi Outreach and Engagement Specialist

    4 weeks ago

    Chicago, Illinois, United States Friend Health Full time

    Job Title: Hrdi Outreach and Engagement SpecialistAt Friend Health, we are seeking a highly skilled Hrdi Outreach and Engagement Specialist to join our team. As a key member of our outreach team, you will be responsible for providing outreach and engagement services to individuals, groups, and organizations in the community.Key Responsibilities:Provide...

  • Client Engagement Director

    2 months ago

    Chicago, Illinois, United States KellyMitchell Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Client Engagement Manager to join our team at KellyMitchell Group. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our Fortune 500 clients, driving sales revenue, and delivering exceptional customer service.Key...

  • Client Success Specialist

    4 weeks ago

    Chicago, Illinois, United States Beacon Hill Full time

    About the RoleThe Onboarding Specialist will be the friendly face that welcomes new users to our platform and ensures a smooth, engaging onboarding experience. This role requires a dynamic individual who can work closely with new clients to understand their needs, provide platform guidance, and set them up for success from day one.Key ResponsibilitiesGuide...

  • HR Client Engagement Manager

    2 weeks ago

    Chicago, Illinois, United States OneDigital Full time

    Job SummaryWe are seeking a highly skilled HR Client Executive to join our team at OneDigital. As a key member of our client services team, you will be responsible for managing client engagements, building relationships, and delivering high-quality services to our clients.Key ResponsibilitiesDevelop and implement client service strategies to meet or exceed...

  • Customer Engagement and Sales Specialist

    2 months ago

    Chicago, Illinois, United States Massage Envy Full time

    Position Overview:At Massage Envy, we are dedicated to promoting health and wellness.Our mission is to help individuals feel their best, recognizing that caring for one's body is essential. While our services, including massages, assisted stretching, and skincare, provide relaxation, we view them as vital maintenance for the body.As a Customer Engagement and...

  • Community Outreach and Engagement Specialist

    1 week ago

    Chicago, Illinois, United States Friend Health Full time

    Job SummaryFriend Health is seeking a skilled Community Outreach and Engagement Specialist to provide outreach and engagement services with individuals, groups, and organizations in the community.Key ResponsibilitiesProvide mobile crisis response services in pairs of two, including assessment, engagement, and safety planning with individuals in the...

  • Engagement Specialist

    4 weeks ago

    Chicago, Illinois, United States The Thresholds Full time

    Job Title: Engagement SpecialistAt The Thresholds, we are seeking a highly motivated and compassionate Engagement Specialist to join our Assertive Community Linkage Team. As a key member of our team, you will play a vital role in reducing Emergency Department (ED) use by working with high utilizers of the Stroger Hospital ED who have multiple presentations...

  • Family Engagement Specialist

    1 month ago

    Chicago, Illinois, United States UCAN Full time

    Job Title: Family Finder and Parent Engagement SpecialistUCAN is seeking a highly motivated and compassionate Family Finder and Parent Engagement Specialist to join our team. In this role, you will work closely with our professional family support team to assist youth and their families by providing strong location efforts and engagement of biological...

  • Client Relations Specialist

    3 weeks ago

    Chicago, Illinois, United States YWCA Metropolitan Chicago Full time

    Job Title: Client Relations SpecialistCareer Opportunities with YWCA Metropolitan ChicagoA great place to work.Job Summary:The Client Relations Specialist is a key member of the FamilyWorks team, responsible for educating visitors about FamilyWorks and agency services, supporting client enrollment and access to services, performing administrative and...

  • Donor Engagement Specialist

    1 week ago

    Chicago, Illinois, United States Evangelical Covenant Church Full time

    Job Title: Donor Engagement SpecialistJoin the Evangelical Covenant Church team as a Donor Engagement Specialist, playing a key role in engaging with churches, donors, and key constituents to achieve advancement objectives.Key Responsibilities:Develop and implement comprehensive strategies to deploy an effective annual giving program.Lead and provide...

  • Donor Engagement Specialist

    1 month ago

    Chicago, Illinois, United States Evangelical Covenant Church Full time

    Job Title: Donor Engagement SpecialistJoin the Evangelical Covenant Church team as a Donor Engagement Specialist, playing a vital role in advancing the organization's mission and ministry. This strategic position involves engaging with churches, donors, and key constituents to achieve advancement objectives.Key Responsibilities:Develop and implement...

  • Donor Engagement Specialist

    4 weeks ago

    Chicago, Illinois, United States Evangelical Covenant Church Full time

    Job Title: Donor Engagement SpecialistJoin the Evangelical Covenant Church team as a Donor Engagement Specialist, playing a vital role in advancing the organization's mission and ministry. As a key member of the Advancement team, you will be responsible for engaging with churches, donors, and key constituents to achieve strategic objectives.Key...

  • Field Engagement Specialist

    4 weeks ago

    Chicago, Illinois, United States Salto Inspired Access Full time

    Job DescriptionUnlock Your Potential as a Field Engagement SpecialistAre you passionate about delivering exceptional customer experiences and driving business growth in the access control industry? Do you thrive in a dynamic environment where no two days are the same? We're seeking a highly skilled Field Engagement Specialist to join our team at Salto...

  • Youth Engagement Specialist

    3 days ago

    Chicago, Illinois, United States Covenant House Illinois Full time

    Job SummaryCovenant House Illinois is seeking a dedicated and compassionate Youth Engagement Specialist to join our team. In this role, you will provide direct, individualized support to youth residing in our residential program and/or attending our drop-in program.Key ResponsibilitiesEnsure the highest quality delivery of services to youth in accordance...

  • Client Success Specialist

    2 months ago

    Chicago, Illinois, United States FourKites, Inc. Full time

    At FourKites, we face intricate challenges that have significant real-world implications. Our platform supports customers in managing global supply chains that are not only efficient but also agile and sustainable, whether it involves medical supplies or groceries. Join a diverse team of inquisitive problem solvers who embrace differences, lead with empathy,...

  • Community Engagement Specialist

    4 days ago

    Chicago, Illinois, United States Puerto Rican Cultural Center Full time

    Job SummaryThe Puerto Rican Cultural Center is seeking a skilled Community Engagement Specialist to join our team. As an Outreach Worker, you will play a critical role in engaging with the residents of Humboldt Park's unhoused population, providing essential information, support services, and referrals.Key Responsibilities:Conduct regular visits to unhoused...

  • Client Relationship Specialist

    2 months ago

    Chicago, Illinois, United States Kovitz Full time

    POSITION SUMMARYThe Client Relationship Specialist plays a vital role within the Wealth Management division, delivering a comprehensive range of technical and client management assistance to Senior Advisors, Advisors, and clients of Kovitz. This position serves as a bridge connecting clients, Advisors, custodians, and the Operations Team. Our Client...

Client Engagement Specialist

2 months ago

Chicago, Illinois, United States BigTime Software Full time

BigTime Software is seeking a Client Engagement Specialist who will collaborate with clients and coordinate internally with Account Management, Implementation, Technical Services, and other departments to achieve client goals and objectives. In this role, you will partner with clients to deliver measurable outcomes that demonstrate the value and return on investment of their engagement. The focus will be on ensuring clients are utilizing products and features effectively while adhering to best practices, providing training on the BigTime platform, and leveraging relevant tools to maximize their objectives. After implementation, you will oversee daily program execution and help showcase the ROI and impact of the product. Additionally, you will prioritize relationship building, product adoption, and ongoing training alongside other client-facing teams to deepen account engagement beyond initial contacts.

Key Responsibilities for the Client Engagement Specialist:

  • Ensure core products are functioning as intended and promote the adoption of our tools to enhance client engagement.
  • Manage client issues and areas for improvement to guarantee optimal results from the solution.
  • Develop and maintain relationships with clients through various communication channels, including email outreach, virtual meetings, and events.
  • Employ marketing automation and semi-automated outreach strategies to efficiently engage a broad range of accounts.
  • Share marketing best practices to facilitate the adoption of new BigTime products and features in a consultative manner.
  • Identify opportunities for new features and product adoption within the assigned client base and collaborate with the Account Management team to provide qualified leads.
  • Complete necessary administrative tasks for tracking client communications, issues, and performance metrics.
  • Relay client feedback to the Product Team for potential enhancements and escalations.
  • Define and achieve client success metrics that can be shared internally and externally to demonstrate value.
  • Collaborate with an Implementation Consultant to guide clients through the integration and launch of the BigTime Platform.
  • Conduct training webinars to educate corporate users on the BigTime Portal.
  • Provide platform recommendations aimed at maximizing ROI for clients.
Who You Are:
  • Bachelor's degree with 2-3 years of experience in a client services or account management role.
  • Strong project management, time management, and organizational skills with the ability to juggle multiple projects and priorities.
  • Excellent oral and written communication skills.
  • A collaborative team player with a proactive attitude and the ability to thrive in a team environment.
  • Self-motivated with a desire to exceed client expectations in a dynamic, fast-paced environment.
  • Detail-oriented and highly organized, with a strong focus on quality.
  • Authorization to work in the U.S.
  • Experience in SaaS environments.
  • Proficient in presentation tools (Google Slides/MS PowerPoint) and web-based presentation solutions.
  • Skilled in Excel and customer success software (Gainsight, ChurnZero).
  • Familiarity with programming or markup languages (JavaScript, CSS, HTML, SQL).
Benefits of Working at BigTime:
  • Competitive salary and commission structure.
  • Comprehensive company-paid benefits, including medical, dental, vision, disability, and life insurance.
  • Generous paid time off and company holidays.
  • Access to the latest technology and software tools.
  • Weekly lunch credit via GrubHub.
  • Flexible work environment with remote work opportunities.
  • Access to fresh fruit, snacks, and beverages.
  • Convenient downtown location.
BigTime Software, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.