IT Support Specialist

1 week ago


Corvallis, Oregon, United States Patriot LLC Full time

Company Overview:
Patriot, LLC is a dedicated provider of government and commercial services, seeking a customer service-oriented IT Support Specialist to enhance our mission-driven team.

Position Summary:
This role is a professional and technical position focused on on-site support for desktop, laptop, printer, and video conferencing systems. The IT Support Specialist will be responsible for installation, setup, patch management, software upgrades, and troubleshooting end-user hardware and software issues. This position requires planning, evaluating, and implementing approved system modifications while providing tier 2 and 3 support for problem resolution.

Key Responsibilities:
The following outlines the primary functions of this role, though it is not an exhaustive list of all duties:

  • Diagnose, monitor, and resolve hardware and software issues related to computer systems, which may include production networks, isolated lab environments, or standalone setups. Operating systems supported include various versions of Windows and occasionally Linux and Macintosh systems.
  • Coordinate repairs and configure workstations with approved images and necessary software.
  • Install additional hardware and software to enhance user equipment functionality.
  • Assist in relocating IT systems and peripherals during office moves.
  • Facilitate video conferencing setups between multiple locations.
  • Adhere to established standard operating procedures and service level agreements.
  • Maintain accurate asset management records for all equipment.
  • Update the ticket tracking system as necessary.
  • Possess familiarity with common concepts and practices in the field, with a preference for experience in video conferencing systems.
  • Follow instructions and established guidelines to perform job functions.
  • Work under supervision and report to a team leader or manager.
  • Be available to work outside of regular hours as needed.
  • May require work at various locations.
Qualifications:
U.S. Citizenship is required.
Minimum education: High School Diploma or GED.
Certifications: A+, MCDST, and other Microsoft certifications are highly desirable.

The ideal candidate will have at least one year of experience in a networked environment, supporting MDT imaging, Microsoft Office 365, and various Windows operating systems. A strong customer service orientation and the ability to collaborate effectively with end users and IT team members are essential. Excellent written and verbal communication skills are necessary, along with a commitment to customer satisfaction. Experience with remote support tools and Service Now is preferred.

Clearance Requirement:
Must be able to obtain a Public Trust clearance.

Patriot, LLC is committed to maintaining a drug-free workplace and conducts various testing in accordance with federal and state laws.

As a verified Service-Disabled Veteran Owned Small Business (SDVOSB), Patriot is dedicated to delivering high-quality personnel and innovative solutions using advanced technologies.
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