Medical Supply Customer Support Specialist

2 weeks ago


Corvallis, Oregon, United States Norco, Inc Full time
Job Overview

At Norco, Inc., a prominent provider of welding, safety, and medical supplies, we are dedicated to fostering a respectful and dignified work environment as a family-owned enterprise.

Role: Customer Support Specialist for Medical Supplies

We are seeking a personable and detail-oriented individual to provide assistance to our clientele both in-store and via telephone. Key responsibilities include:

  • Greet customers warmly and professionally
  • Respond to incoming inquiries in a timely manner
  • Direct patient information to the relevant departments
  • Effectively manage call volumes
  • Assess customer needs and offer appropriate solutions
  • Maintain precise records of customer interactions
  • Inform customers about our products and services
  • Accurately process orders
  • Support additional tasks as required
Requirements
  • High school diploma or equivalent
  • Proficient customer service abilities
  • Strong verbal communication skills
  • Capability to multitask and prioritize effectively
  • Basic computer proficiency
  • Physical ability to lift items weighing up to 100 lbs

We provide a competitive benefits package that includes Employee Stock Ownership, Health, Vision, and Dental Insurance, Tuition Reimbursement, and more. Norco, Inc. is an Equal Opportunity Employer that values diversity in the workplace.

Important: This is a drug-free workplace.



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