Technical Support Specialist

5 days ago


Peoria, Illinois, United States Aleron Full time
Job Summary

At Aleron, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and implementation services to our clients. This role requires strong technical knowledge of networking and printing environments, as well as excellent communication and problem-solving skills.

Key Responsibilities

Work with customer IT departments to add copier devices to their networks for scanning
Add print drivers to customer networks
Set up customer email
Create accounting codes

Requirements

Previous technical experience in networking and printing environments
Working knowledge of basic PC hardware and software
Network devices (hubs, switches, routers)

Preferred Qualifications

Excellent written and verbal communication skills
Ability to interact with diverse customer populations
Ability to take responsibility for and ensure customer satisfaction
Professional problem-solving and analytical skills
Ability to project schedule needs to achieve on-time project completion
Ability to handle change under pressure
Creative and strong negotiation skills
Competency in Microsoft Office
Ability to work efficiently without direct supervision
Ability to make major contributions to teams and in a team environment
Excellent presentation skills

Aleron is an Equal Employment Opportunity and Affirmative Action Employer

We welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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