IT Support Specialist

2 days ago


Peoria, Illinois, United States Virtual Full time
Job Summary:

As a Desktop Support Technician at Virtual, you will be responsible for providing top-notch IT assistance to our staff and employees. Your expertise in hardware and software will enable you to train end-users effectively and resolve user issues in a timely manner. You will also be responsible for monitoring system performance metrics, updating software and hardware as needed, and documenting processes and technical knowledge. Additionally, you will perform diagnostic tests, troubleshoot issues, and stay up-to-date with the latest technological advancements in IT support. If you have a strong background in IT and excellent customer service skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

Provide technical support and assistance to staff and employees

Train end-users on hardware functionality and software programs

Resolve user issues effectively and in a timely manner

Monitor system performance metrics and update software and hardware as needed

Document processes and technical knowledge

Perform diagnostic tests and troubleshoot issues

Stay up-to-date with the latest technological advancements in IT support

Requirements:

2-5 years of experience as an IT support specialist

Exceptional ability to provide technical support and resolve queries with a high emphasis on customer service

In-depth knowledge of computer hardware and software

Entry-level knowledge of networks is a bonus

Ability to determine IT needs and train end-users

Proficiency in IT helpdesk software

Experience in documenting processes

Exceptional interpersonal and communication skills

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