Technical Support Specialist

4 weeks ago


Peoria, Illinois, United States Carle Health Full time

As a key member of the Carle Health team, the Technical Supporter plays a vital role in ensuring the security and well-being of residents at the Residential Reentry Center (RRC). Under the supervision of the Assistant Manager, RRC, this position is responsible for overseeing the security of the facility and its residents.

Main Functions:

  • Security and Accountability
    • Oversees the proper sign-in and sign-out procedure for all residents approved for movement.
    • Contacts residents on authorized movement or home confinement to confirm whereabouts.
    • Walks through facility to check on residents and complete a count of residents.
    • Conducts random search of residents' rooms to check for contraband and cleanliness.
    • Conducts random search of residents' vehicles to check for contraband.
    • Checks in all visitors with compliance of the resident visitation policy.
    • Completes pat-down searches on residents.
    • Monitors and logs residents' behavior during each shift.
  • Compliance with Federal Standards
    • Conducts random urinalyses with residents to screen for drug or alcohol use.
    • Oversees residents' use of medication that is required to be locked up for safety.
    • Provides new residents with a facility orientation, tour, and fills out accommodating documentation properly.
  • Facility Maintenance and Communication
    • Recognizes and reports all potential safety and maintenance issues to the appropriate parties.
    • Performs walk-through of the entire facility and outside of the facility to note any problem areas.
    • Supervises clients' performance of housekeeping responsibilities.
    • Maintains food articles and kitchen area in compliance with public health protocol.
    • Provides transportation in agency vehicle to residents for work, school, medical, and other appointments.

Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.



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