Digital Technical Specialist

4 weeks ago


Peoria, Illinois, United States Elite Mente LLC Full time
Job Description

Job Title: Digital Technical Specialist

Location: Peoria, IL

Visa: Any

Duration: 12+ Months Contract

Primary Skills:

Snowflake, Grafana, AWS Cloud Formation, API, Technical Support

Description:

The Digital Technical Specialist is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.

Responsibilities:

  • Triage & Resolve support tickets as per the defined Service Level agreement
  • Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
  • Tickets investigation; statistical analyses, testing and analysis of application failures
  • Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
  • Involve in Application Availability & performance monitoring
  • The Technical Specialist is also responsible for performing other job duties as assigned by Client management from time to time.
  • Involve in Daily sync up and meetings with internal team including US and offshore teams
  • Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.

Technical Skills Required:

  • At least 2-4 years of experience in Application Support
  • Expertise with relational databases support, querying and database reporting preferably Snowflake
  • Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
  • Experience troubleshooting issues related to UI / API & Data flow
  • Expertise with high availability architecture
  • Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,

Desired Skills:

  • Working experience with programming languages: Python, Power shell, SQL & JSON
  • Working knowledge on deploying autoscaling features (no hands-on support required)

Education & Experience Required:

  • Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
  • At least 2-4 years of experience in Application Support


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