Digital Technical Support Specialist

4 weeks ago


Peoria, Illinois, United States Goli Tech Full time
Job Overview

We are seeking a highly skilled Digital Technical Support Specialist to join our team at Goli Tech. The successful candidate will be responsible for monitoring the performance of assigned digital products and resolving customer issues in a timely and efficient manner.

Key Responsibilities:

  • Triage and resolve support tickets in accordance with our Service Level Agreement
  • Identify and resolve critical application and technical problems, including off-shift and weekend support calls
  • Investigate and analyze application failures, and develop solutions to prevent future occurrences
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Monitor application availability and performance, and identify areas for improvement

Requirements:

  • At least 2-4 years of experience in application support
  • Expertise in relational databases, querying, and database reporting
  • Experience with AWS services, including EC2, S3, VPC, Route 53, RDS, CloudFormation, and DynamoDB
  • Strong problem-solving skills and ability to communicate complex technical issues to non-technical stakeholders

Desired Skills:

  • Working knowledge of programming languages, including Python, PowerShell, SQL, and JSON
  • Experience with monitoring tools, such as Thousand Eyes and AppDynamics

Education and Experience:

  • Requires a college or university degree, with 2-4 years' experience or technical certification with 8 years' experience

Required Skills: Snowflake, Grafana, AWS Cloud Formation, API, Technical Support

Basic Qualification:

Additional Skills: AWS Engineer, Application Engineer, Big Data

Background Check: No

Drug Screen: No



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