IT Support Specialist
2 weeks ago
At Virtual, we are seeking a highly skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and employees.
Key Responsibilities:
- Provide IT assistance to staff and employees, ensuring prompt and effective resolution of technical issues.
- Train end-users on hardware functionality and software programs, promoting a culture of technical awareness and proficiency.
- Monitor hardware, software, and system performance metrics, identifying areas for improvement and implementing solutions to optimize performance.
- Stay up-to-date with the latest technological advancements and trends in IT support, ensuring our team remains at the forefront of innovation.
- Collaborate with IT managers, team members, and external vendors to ensure seamless integration of technical solutions.
Requirements:
- 2-5 years of experience as an IT support specialist, with a proven track record of delivering exceptional customer service.
- Exceptional technical knowledge of computer hardware and software, with a strong understanding of network fundamentals.
- Excellent interpersonal and communication skills, with the ability to train and educate end-users effectively.
- Proficiency in IT helpdesk software and experience with documentation processes.
What We Offer:
As a Desktop Support Technician at Virtual, you will have the opportunity to work with a talented team of IT professionals, driving innovation and excellence in our technical support services. If you are passionate about delivering exceptional customer service and staying at the forefront of technological advancements, we encourage you to apply for this exciting opportunity.
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