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Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Fairview Health Services. As a Front Desk Representative, you will be the first point of contact for our patients, visitors, and staff, providing exceptional customer service and ensuring a positive experience for all.
Key Responsibilities- Customer Service: Greet and assist patients, visitors, and staff with utmost courtesy and urgency, opening doors and providing assistance where appropriate and possible.
- Service Requests: Assure prompt and positive action on all service opportunities, including requests, complaints, questions, concerns, and suggestions. Attempt to resolve them and/or elevate to the appropriate staff member per policy. Follow-up with clients to assure successful completion.
- Communication: Answer the telephone using professional telephone etiquette, taking accurate messages and ensuring their delivery. Clearly communicate issues and outcomes to the building manager, supervisor, and following shift.
- Environment: Maintain a clean and welcoming lobby/common space and entry area for residents and visitors.
- Requirements: No previous experience required, but preference given to work experience in a customer service setting. Excellent customer service skills, proficiency, teamwork, and positive demeanor required. Organization skills and orientation to accuracy and detail. Basic working knowledge of Microsoft Office applications.
- Competitive Compensation: A robust compensation package with generous benefits and wages ranging from $15.57 to $20 per hour.
- Part-Time Schedule: A part-time schedule with 16 hours every two weeks, including every other weekend.
- Benefits: Partial benefit eligibility, including paid personal time and cash out wages before payday with our new benefit of early wage access.
