Accounts Receivable Specialist

10 hours ago


Richmond, Virginia, United States Eagle Fire Inc. Full time
About Us

Eagle Fire Inc. is a leading provider of comprehensive fire protection services, including fire sprinkler systems, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service.

Our expertise caters to commercial, industrial, government, and mercantile facilities, with a strong presence in VA, NC, SC, GA, AL, and TN.

Job Summary

The Accounts Receivable Collections Specialist plays a critical role in ensuring timely and accurate payment processing for multiple company locations. This position involves following up on missed and past due invoices, collaborating with Corporate Credit Manager and branch personnel to communicate outcomes, and resolving customer disputes.

Key Responsibilities
  • Process daily deposits, including posting checks accurately to customer accounts, scanning checks into the bank, and balancing deposits prior to submission.
  • Analyze ACH transactions and post to customer accounts.
  • Complete credit card transactions, settling batches and posting when funds hit the bank.
  • Manage customer payment disputes, working closely with the Operations team to resolve issues.
  • Lead the collections process by continuously following up with customers regarding past due balances, summarizing communication with management on collection efforts.
  • Follow up on open aged service tickets.
  • Assist in audits and provide support with filing and organizing as needed.
Requirements
  • Must possess excellent written and oral communication skills, with the ability to keep information in the strictest confidence.
  • Must be able to speak, read, and write English fluently.
  • Must provide quality customer service and be a self-starter, able to work independently.
  • Must possess excellent organizational skills, with the ability to handle multiple projects and identify priorities.
  • Must interact well with all levels of individuals, both internally and externally, maintaining a positive and professional demeanor.
  • Must be able to handle change, resolve conflict, and solve problems as they arise with minimal direction.
  • Must possess excellent computer skills, including Microsoft Office Professional.
Preferred Qualifications
  • Accounts Receivable and Collections experience is a plus.
  • Ability to use typical business tools, including email, Excel, and Word.
  • Excellent communication skills, both written and oral, with great attention to detail.
Equal Employment Opportunity

Eagle Fire Inc. provides equal employment opportunities, prohibiting discrimination and harassment based on age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, disability, genetic information, veteran status, uniformed service member status, or any other protected status by federal, state, or local laws.



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