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Sales Support Specialist

2 months ago

West Des Moines, Iowa, United States The Crescent Hotels Group Full time
Position Overview:
This is a part-time entry-level role focused on sales. If you have an interest in sales and wish to develop your career in this field, this opportunity is for you.


The Crescent Hotels Group is founded on a strong belief in our people, empowering them to utilize their energy, enthusiasm, and unique skills to ensure our hotels operate exceptionally.

Our guests benefit from the contributions of each associate, all working towards a common vision. We believe our success is a direct result of our associates, and every position plays a vital role. As you advance, so does Crescent.

We recognize what it means to be part of something extraordinary.

We encourage you to bring your authentic self to work each day, celebrating your individuality and supporting you as you excel in your career path.

From our health and wellness initiatives to premier learning and development opportunities, and travel discounts that inspire exploration, we strive to provide what YOU need.

We are excited for you to embark on your journey with us where You Belong. We Care. Shine Bright.

What We Offer:
• Competitive compensation package

• Eligibility for operational incentive plans

• Comprehensive benefits plan for eligible associates and their families

• 401K matching program for qualifying associates

• Discounts at Crescent-managed properties across North America for you and your family

Key Responsibilities:
• Serve as a liaison between Sales Managers and clients in their absence. Gather booking inquiries via phone and prepare necessary documentation.


• Prepare all event-related documentation and coordinate with sales, hotel departments, and customers to ensure consistent, high-quality service throughout all phases of the event.

• Utilize various software applications to enter data, generate contracts, correspondence, forms, memoranda, and other documents. Build group blocks and input rooming lists and other essential data into the group booking system. Familiarity with Marriott Systems is a plus.

• Answer phone calls and respond to inquiries in a clear and friendly manner. Use decision-making skills to direct callers' requests appropriately. Accurately record messages for staff and ensure timely distribution.


• Distribute documents to the relevant individuals and locations to facilitate prompt processing of time-sensitive information by hotel and supplier staff.

• Transport documents weighing up to 10 pounds to various offices, mailrooms, and other locations within the hotel.


• Retrieve and organize documents in appropriate receptacles located up to 6 feet high, such as mailboxes and file cabinets.

• Manage individual reservations for VIP clients, ensuring all arrangements, including upgrades, are coordinated properly with other departments through verbal and written instructions.

• Organize, file, and retrieve documents in designated binders to maintain essential records for departmental operations.

• Adhere to attendance policies and be available to work regularly.

• Perform any other job-related duties as assigned.

Qualifications:
• Proficiency in English communication is required.

• A minimum of two years of experience in a hotel environment is preferred.

• Previous experience in hotel sales is advantageous.

• Maintain a professional appearance and demeanor at all times.