IT Support Specialist

1 week ago


West Des Moines, Iowa, United States Randstad Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our dynamic team in the insurance industry. As a Service Desk Analyst, you will be responsible for providing technical assistance to internal clients, agents, and contractors.

Key Responsibilities
  • Receiving support requests via phone calls and opening support tickets within the ServiceNow ticketing system
  • Troubleshooting a wide range of IT support needs, including Windows 10 operating system and Microsoft Office products
  • Documenting issues and completing required support work
  • Updating and closing out tickets
Requirements
  • High efficiency and work ethic required
  • Experience with Windows 10 operating system and Microsoft Office products
  • Experience with any ticketing system is required, and with ServiceNow is a great positive
  • Customer service skills and ability to handle difficult situations and resolve issues
  • Ability to work quickly through repetitive calls around various technology subjects
Desired Skills and Experience
  • College degree preferred
  • Previous experience within an IT service desk
  • Outstanding communication and customer service skills
  • Ability to handle difficult situations and resolve issues
Work Environment

Onsite M-F 12pm-9pm CST

Equal Opportunity Employer

Randstad Digital is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



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