IT Support Specialist
1 week ago
We are seeking a highly skilled and experienced IT Support Specialist to join our dynamic team in the insurance industry. As a Service Desk Analyst, you will be responsible for providing technical assistance to internal clients, agents, and contractors.
Key Responsibilities- Receiving support requests via phone calls and opening support tickets within the ServiceNow ticketing system
- Troubleshooting a wide range of IT support needs, including Windows 10 operating system and Microsoft Office products
- Documenting issues and completing required support work
- Updating and closing out tickets
- High efficiency and work ethic required
- Experience with Windows 10 operating system and Microsoft Office products
- Experience with any ticketing system is required, and with ServiceNow is a great positive
- Customer service skills and ability to handle difficult situations and resolve issues
- Ability to work quickly through repetitive calls around various technology subjects
- College degree preferred
- Previous experience within an IT service desk
- Outstanding communication and customer service skills
- Ability to handle difficult situations and resolve issues
Onsite M-F 12pm-9pm CST
Equal Opportunity EmployerRandstad Digital is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
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