Front Desk Coordinator

1 week ago


Orlando, Florida, United States HERMAN AND ASSOCIATES CHILDRENS THERAPY Full time

Job Summary:

We are seeking a highly skilled and dedicated Front Desk Specialist to join our team at Herman and Associates Children's Therapy. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring the smooth operation of our office.

Key Responsibilities:

  • Customer Service: Provide warm and welcoming greetings to patients and visitors, respond to phone calls and messages, and resolve any issues or concerns in a timely and professional manner.
  • Patient Management: Check in and check out patients, book appointments, verify insurance, and register patients in our electronic medical record system.
  • Administrative Tasks: Collect identification and insurance cards, copy or scan documents, collect co-pays and outstanding balances, and have patients sign financial agreements and other necessary documents.
  • Communication: Communicate effectively with patients, parents, and staff members, and maintain confidentiality and professionalism at all times.

Requirements:

  • Language Skills: Fluency in Spanish is required, and excellent communication skills are essential for interacting with patients, parents, and staff members.
  • Technical Skills: Proficiency in electronic medical record systems and ability to learn new software and systems quickly.
  • Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including 401(k) matching and paid time off.
  • Opportunities for Advancement: Opportunities for professional growth and advancement within our organization.


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