Employment Program Manager

1 week ago

Charlottesville, Virginia, United States International Rescue Committee Full time

Job Title: Employment Program Manager

Job Summary:

The International Rescue Committee (IRC) is seeking an Employment Program Manager to lead our Early Employment Services program. The successful candidate will be responsible for managing and enhancing the provision of services to IRC participants enrolled in the Matching Grant (MG) and Refugee Social Services (RSS) employment programs.

Key Responsibilities:

  • Provide leadership and supervision to early employment staff, including coaching, goal setting, and workload management.
  • Monitor caseload assignments and service provision, perform internal monitoring, and resolve staff challenges.
  • Ensure compliance with all policies, procedures, and protocols of the agency.
  • Cultivate an environment of teamwork through regular program meetings and ongoing training.
  • Recruit, train, and coach staff, including working collaboratively with program personnel to help them set, pursue, and achieve goals and objectives for performance and professional development.
  • Design and implement training for new staff and refresh knowledge for the team to ensure compliance with program requirements.
  • Conduct mid-year and annual performance evaluations.

Client Services:

  • Oversee the provision of client services, including outreach and recruitment, program orientation, intake, assessments, job readiness training, job counseling, employment case management, and job placement services.
  • Maintain close communication with staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
  • Identify opportunities to advance gender equality with a focus on increasing access for female participants.
  • Develop and cultivate long-term relationships with area employers to identify appropriate employment opportunities for clients.

Program Oversight:

  • Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking, and other areas of administrative compliance.
  • Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
  • Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals.
  • Produce high-quality program reports for IRC headquarters and funders in a timely manner.

Team/Office Participation:

  • Work as part of a team to provide comprehensive, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
  • Work collaboratively with other agency staff, particularly the Economic Empowerment Supervisor and team, as well as all direct service staff members, to ensure that Early Employment Services programming is integrated into the continuum of IRC services and meets required outcome goals.
  • Collaborate closely with staff to implement culturally relevant and Gender, Equity, Diversity, and Inclusion (GEDI)-informed client and partner feedback methods.

Requirements:

  • University degree preferred, preferably in Social Work, Human Services, or a related field of study OR equivalent work experience.
  • Minimum three years of experience securing employment opportunities for clients, either in refugee resettlement, other workforce development field, or closely related area of social service delivery.
  • Prior experience supervising, supporting, and training staff.
  • Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality.
  • Demonstrated ability to work effectively as a team member in a multi-cultural environment.
  • Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure.
  • Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
  • Proficiency in Microsoft Office applications.
  • Valid driver's license, access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area.

Working Environment:

  • A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

Compensation: The IRC offers a comprehensive and highly competitive set of benefits, including paid time off, medical, dental, and vision insurance, and a 403b retirement savings plan. The IRC is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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