Customer Service Representative

4 weeks ago


Oviedo, Florida, United States Onsite Safety Full time
Job Summary

The Customer Service Representative is responsible for providing exceptional customer service to our clients. This role involves communicating with customers via various channels, including phone, email, and digital platforms. The ideal candidate will be able to effectively coordinate with multiple teams to address customer needs and ensure accuracy in job lists.

Key Responsibilities
  • Serve as a liaison between Sales, Field Operations, and Dispatch to effectively address customer questions and fulfill requests.
  • Receive, respond to, and document all customer communications in the company's CRM platform.
  • Review and assess customer day-of and same-day work order requests.
  • Collaborate with the WOAs to generate accurate work orders based on customer requests.
  • Coordinate with Dispatch to ensure precise scheduling of customer services.
  • Communicate with customers to confirm scheduled dates for pending requests.
  • Follow established procedures to document, escalate, and resolve customer complaints in coordination with WOAs and Dispatch, and inter-departmentally with Sales and Field Operations as needed.
Work Environment and Time Requirements

The Customer Service Representative works in an office environment and works a standard work week.

Minimum Qualifications
  • High school diploma or equivalent.
  • Excellent communication skills.
  • 6 months of customer service experience.
  • Proficient in document and spreadsheet software, field service management software, and supply chain management software.
  • Solution-oriented team player with the ability to professionally convey information in a time-sensitive manner.
Preferred Qualifications
  • 2+ years of customer service experience.

Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.



  • Oviedo, Florida, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering phone calls, and responding to customer inquiries.ResponsibilitiesProvide excellent customer service to customers over the...


  • Oviedo, Florida, United States Steve Manzano - State Farm Agent Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office, you will play a vital role in providing exceptional customer experiences and helping our business grow through value-based conversations.Key Responsibilities:Build and maintain customer...


  • Oviedo, Florida, United States Steve Manzano - State Farm Agent Full time

    Job DescriptionPosition Overview:A successful State Farm Agent is seeking a qualified professional to join their team for the role of Customer Service Representative. We are looking for an energetic individual who is passionate about helping our business grow through value-based conversations and providing exceptional customer experiences. If you are a...


  • Oviedo, Florida, United States Circle K Stores, Inc. Full time

    Customer Service Representative RoleWe are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. in Oviedo, FL. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and safe store environment.Key Responsibilities:- Greet...


  • Oviedo, Florida, United States Vision Source Oviedo Full time

    Job DescriptionWe are seeking a compassionate and dedicated professional to join our team as an Optical Customer Service Representative. As a key member of our team, you will be responsible for helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.This is not just a sales job, but an...


  • Oviedo, Florida, United States Wawa Full time

    Customer Service Role at WawaAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional shopping experience for all customers. This includes greeting customers, responding to their requests and complaints in a timely and courteous manner, operating the cash register, scanning items, bagging merchandise, and handling...


  • Oviedo, Florida, United States Caliber Collision Centers Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Consultant to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a seamless repair experience.Key Responsibilities:Provide world-class...


  • Oviedo, Florida, United States Floyd's 99 Barbershop Full time

    **About the Role:**We are seeking a highly motivated and customer-focused Receptionist to join our team at Floyds 99 Barbershop.As a Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who visit our shop.**Responsibilities:**Provide exceptional customer...


  • Oviedo, Florida, United States Walmart Full time

    **Job Summary**As a Front End Service Associate at Walmart, you will be responsible for providing exceptional customer service, processing returns and refunds, and carrying out financial transactions. You will be the face of our company, ensuring that every customer leaves with a smile on their face.**Key Responsibilities**Provide excellent customer service,...


  • Oviedo, Florida, United States Caliber Collision Centers Full time

    Job SummaryCaliber Collision Centers has an immediate opening for a Customer Service Consultant to perform a variety of duties, including greeting customers, determining their needs, and providing guidance and assistance as required. The ideal candidate will have 2+ years of customer-facing experience, a valid driver's license, and be eligible for coverage...


  • Oviedo, Florida, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will be focused on compliance and customer service. Your responsibilities will include smiling, greeting, and thanking customers, processing returns and refunds, and carrying out financial transactions. You will be ready to help with customer questions and needs, and this role may require...


  • Oviedo, Florida, United States Onsite Safety Inc Full time

    Job OverviewAt Onsite Safety Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, ensuring accuracy in job lists, and communicating with customers via various channels.Key ResponsibilitiesAct as a liaison between Sales, Field Operations, WOAs, and Dispatch...


  • Oviedo, Florida, United States Aimark Inc Full time

    Job DescriptionAimark Inc. is a premier AT&T Solutions Provider with locations throughout Florida. We offer a collaborative, dynamic, and fast-paced environment that provides a wide range of learning and career opportunities.We are seeking a talented AT&T Sales Representative to join our team. As a key member of our sales team, you will be responsible for...

  • Sales Associate

    3 weeks ago


    Oviedo, Florida, United States Dillard's Full time

    Job Summary: As a Retail Sales Associate at Dillard's, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our guests. Key responsibilities include greeting and welcoming guests, discovering their needs, and selling merchandise to meet their expectations.Key Responsibilities:Greet and welcome...


  • Oviedo, Florida, United States Jorel Rodriguez - State Farm Agent Full time

    Position Overview: Are you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for establishing customer relationships and following up with customers as needed. You will also use a customer-focused, needs-based review process to educate...


  • Oviedo, Florida, United States Aimark Inc Full time

    Job DescriptionAimark Inc is seeking a highly skilled Client Service Associate to serve the Orlando area. The ideal candidate will be assigned an external existing customer and new customer base that our clientele provides for us.We specialize in direct marketing and customer acquisition for one of the most respected companies in the industry. Our marketing...


  • Oviedo, Florida, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Walmart. As a Cashier, you will play a vital role in providing excellent customer service and ensuring a smooth shopping experience for our customers.Key ResponsibilitiesOperate a cash register and process transactions accurately and efficientlyProvide exceptional...


  • Oviedo, Florida, United States Palm Medical Centers Full time

    Job SummaryPalm Medical Centers is seeking a highly skilled and compassionate Medical Receptionist/Customer Service Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key Responsibilities:Deliver outstanding patient service...


  • Oviedo, Florida, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a skilled Custom Framing Manager to lead our framing team and drive custom framing sales. As a key member of our store team, you will be responsible for coaching and developing the skills of our framers, assisting customers in creating memorable framing solutions, and achieving sales and production goals.Key...

  • Logistics Coordinator

    3 weeks ago


    Oviedo, Florida, United States Onsite Safety Inc Full time

    Job SummaryThe Logistics Coordinator at Onsite Safety Inc is responsible for ensuring timely and efficient routing and dispatching of services. This role involves monitoring live routes, scheduling and rescheduling jobs, and communicating with Customer Service Representatives and Field Operations teams regarding routes and scheduling.Key...