Customer Service Liaison

2 weeks ago


Oviedo, Florida, United States Onsite Safety Inc Full time
Job Overview

At Onsite Safety Inc, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, ensuring accuracy in job lists, and communicating with customers via various channels.

Key Responsibilities
  • Act as a liaison between Sales, Field Operations, WOAs, and Dispatch to effectively address customer questions and fulfill requests.
  • Receive, respond to, and document all customer communications in the company's CRM platform.
  • Review and assess customer day-of and same-day work order requests.
  • Collaborate with WOAs to generate accurate work orders based on customer requests.
  • Coordinate with Dispatch to ensure precise scheduling of customer services.
  • Communicate with customers to confirm scheduled dates for pending requests.
  • Follow established procedures to document, escalate, and resolve customer complaints in coordination with WOAs and Dispatch, and inter-departmentally with Sales and Field Operations as needed.
Requirements
  • High school diploma or equivalent.
  • Excellent communication skills.
  • 6 months of customer service experience.
  • Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55+ WPM.
  • Solution-oriented team player with the ability to professionally convey information in a time-sensitive manner.
Preferred Qualifications
  • 2+ years of customer service experience.

Onsite Safety Inc is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace, and we prohibit employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.



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