Customer Service Representative 2

3 days ago


Saint George, Utah, United States Arizona Department of Administration Full time
Job Summary

Under general supervision, the Customer Service Representative 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. The incumbent will be responsible for interpreting and communicating the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations.

Key Responsibilities
  • Examine vehicle registrations and other documents to determine authenticity.
  • Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations.
  • Regulate, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State.
  • Perform duties that involve continual public contact, which may involve face-to-face contact with irate individuals.
Requirements
  • Must have and maintain a valid Arizona driver's license.
  • Ability to read, comprehend, and interpret detailed, complex written material.
  • Conduct research and compile findings; to handle a variety of complex, sensitive, and confidential materials simultaneously.
  • Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic.
Benefits

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive.



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