Executive Assistant Manager
6 days ago
**Job Summary**
This position is designed to focus on delivering the ultimate customer experience through elevated customer service standards. The Executive Assistant Manager will oversee the entire store showroom and reception team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.
**Key Responsibilities**
Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
Responsible for department scheduling based on business needs.
Maintain a customer-centric environment by leading and coaching teams to company service standards.
Oversee the daily operations of the store to ensure compliance of regulatory requirements and company policies and procedures.
Partner with the General Manager to provide coaching, training, and development to the showroom team that is focused on company/service standards and accountability to meeting team-specific objectives.
Monitor customer interactions with customers, and ensuring proper communication is being used.
Responsible for handling and resolving customer issues and escalations.
Monitor queues in the customer management system to ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates.
Maintain knowledge of loss prevention policies and procedures.
Maintain the strictest confidentiality in compliance with regulatory guidelines.
Maintain good working relationships with other store operating areas as needed.
Perform any other tasks that have been assigned by management.
**Requirements**
Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with customers, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
**Work Schedule**
40+ hours weekly with flexible hours depending on store needs. Must be available to work occasional evenings, weekends and holidays.
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