Auto First Party Medical Claim Representative Trainee

3 weeks ago


Bridgewater, Iowa, United States Travelers Insurance Full time
Job Title: Auto First Party Medical Claim Representative Trainee

We are seeking a highly motivated and detail-oriented individual to join our team as an Auto First Party Medical Claim Representative Trainee. As a trainee, you will be responsible for investigating, evaluating, and resolving First Party Medical claims on losses of lesser value and complexity.

Key Responsibilities:
  • Participate in on-going training sessions for the inside auto business
  • Work closely with Unit Manager or mentor to promptly resolve assigned claim
  • Deliver consistent service quality throughout the claim life cycle
  • Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for assigned jurisdictions
  • Investigate each claim to obtain relevant facts necessary to determine coverage, causation/damages, medical necessity, treatment plan, damages, and exposure
  • Determine settlement amounts, negotiate, and convey claim settlements within authority limits to insureds and claimants
Requirements:
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks
  • Demonstrated good organizational skills with the ability to prioritize and work independently
  • Attention to detail ensuring accuracy
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate
  • Verbal and written communication skills - Intermediate
What We Offer:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs

We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.



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