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Client Service Representative, New England Animal Medical Center
1 month ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at New England Animal Medical Center. As a key member of our client support team, you will play a vital role in ensuring our clients receive exceptional service and support.
Responsibilities:- Educate and Support: Provide clients and referring veterinarians with comprehensive information about our services and offer empathetic support via phone and in-person interactions.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, demonstrating attention to detail.
- Exceptional First Impressions: We seek a candidate who can create a positive and lasting first impression, ensuring our clients feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with ease.
New England Animal Medical Center has been a cornerstone of the community since 1975, providing top-notch veterinary care in a state-of-the-art facility. Our hospital is meticulously designed to optimize patient care, while also offering our team the tools, space, and technology needed to practice medicine at the highest level.
Benefits:- PTO
- Employee & Extended Family Pet Discount
- 401k with matching
- Medical/Dental/Vision
- Health Savings Account/Flex Spending Account
- Short & Long Term Disability
- Life Insurance
- Employee Referral Program
- Employee Assistance Program
