Property Claim Representative Trainee

19 hours ago


West Bridgewater, Massachusetts, United States THE TRAVELERS INDEMNITY COMPANY Full time
Job Title: Property Claim Representative Trainee

We are seeking a highly motivated and detail-oriented Property Claim Representative Trainee to join our team. As a Property Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving property claims in a timely and efficient manner.

Key Responsibilities:
  • Investigate and evaluate property claims to determine coverage, damages, and liability
  • Establish accurate scope of damages for building and contents losses
  • Utilize innovative technologies to streamline the claims process
  • Secure recorded or written statements as appropriate
  • Establish timely and accurate claim and expense reserves
  • Determine appropriate settlement amount based on independent judgment and estimation of actual cash value and replacement value
  • Negotiate and convey claim settlements within authority limits
  • Write denial letters, Reservation of Rights, and other complex correspondence to insureds
  • Properly assess extent of damages and manage damages through proper usage of cost evaluation tools
  • Meet all quality standards and expectations per Knowledge Guides
  • Maintain an effective diary system and document claim file activities in accordance with established procedures
  • Manage file inventory to ensure timely resolution of cases
  • Handle files in compliance with state regulations, where applicable
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners
  • Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit
  • Perform administrative functions such as expense accounts, time off reporting, etc. as required
  • Provide multi-line assistance in response to workforce management needs
Requirements:
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks
  • Verbal and written communication skills
  • Attention to detail ensuring accuracy
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities
  • Analytical thinking
  • Judgment/Decision making
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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