Property Claim Representative Trainee
19 hours ago
We are seeking a highly motivated and detail-oriented Property Claim Representative Trainee to join our team. As a Property Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving property claims in a timely and efficient manner.
Key Responsibilities:- Investigate and evaluate property claims to determine coverage, damages, and liability
- Establish accurate scope of damages for building and contents losses
- Utilize innovative technologies to streamline the claims process
- Secure recorded or written statements as appropriate
- Establish timely and accurate claim and expense reserves
- Determine appropriate settlement amount based on independent judgment and estimation of actual cash value and replacement value
- Negotiate and convey claim settlements within authority limits
- Write denial letters, Reservation of Rights, and other complex correspondence to insureds
- Properly assess extent of damages and manage damages through proper usage of cost evaluation tools
- Meet all quality standards and expectations per Knowledge Guides
- Maintain an effective diary system and document claim file activities in accordance with established procedures
- Manage file inventory to ensure timely resolution of cases
- Handle files in compliance with state regulations, where applicable
- Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners
- Recognize when to refer claims to Special Investigations Unit and/or Subrogation Unit
- Perform administrative functions such as expense accounts, time off reporting, etc. as required
- Provide multi-line assistance in response to workforce management needs
- Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience
- Demonstrated ownership attitude and customer-centric response to all assigned tasks
- Verbal and written communication skills
- Attention to detail ensuring accuracy
- Ability to work in a high-volume, fast-paced environment managing multiple priorities
- Analytical thinking
- Judgment/Decision making
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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