Property Claim Representative Trainee

4 weeks ago

West Bridgewater, Massachusetts, United States Travelers Insurance Full time
Job Summary

We are seeking a highly motivated and detail-oriented Property Claim Representative Trainee to join our team at Travelers Insurance. As a Property Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving claims related to property damage. This is an entry-level position that requires satisfactory completion of required training to advance to Claim Rep, Inside Property-Hub position.

Key Responsibilities:

  • Completes required training program which includes online, virtual, classroom, and on-the-job training.
  • Handles 1st party Property claims of low to moderate severity and complexity as assigned.
  • Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer-assisted estimates.
  • Investigates and evaluates all relevant facts to determine coverage, damages, and liability of first-party property claims under a variety of policies.
  • Determines appropriate settlement amount based on independent judgment, computer-assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
  • Negotiates and conveys claim settlements within authority limits.
  • Writes denial letters, Reservation of Rights, and other complex correspondence to insureds.
  • Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
  • Meets all quality standards and expectations per Knowledge Guides.
  • Maintains an effective diary system and document claim file activities in accordance with established procedures.
  • Manages file inventory to ensure timely resolution of cases.
  • Handles files in compliance with state regulations, where applicable.
  • Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
  • Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.
  • Performs administrative functions such as expense accounts, time-off reporting, etc. as required.
  • Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, WC, GL, and other areas of the business as needed.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Requirements:

  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service-related experience preferred.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Verbal and written communication skills.
  • Attention to detail ensuring accuracy.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.
  • Analytical Thinking.
  • Judgment/Decision Making.

What We Offer:

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

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