Operations Management Trainee

1 day ago


Bridgewater, Massachusetts, United States Ryder System Full time
Job Title: Operations Management Trainee

Job Summary:

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role requires the trainee to work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental.

Key Responsibilities:
  • Provide quality customer interface and proactive customer management to ensure customer satisfaction.
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction.
  • Manage running costs and maintenance overheads to optimize policy and processes.
  • Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
  • Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates.
  • Oversee Technician work planning for efficiency, training, and flexibility.
Requirements:
  • Bachelor's degree required.
  • One (1) year or more customer service with issues resolution experience preferred.
Benefits:

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.



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