Client Service Specialist

2 weeks ago

Miami, Florida, United States Warren Henry Automotive Group Full time

Service Consultant - Warren Henry Automotive Group

Job ID:
Type: Full-Time
# of Openings: 2
Category: Services

Overview

This role serves as the primary point of contact for customers visiting the service department, ensuring exceptional service and accurately identifying the maintenance requirements of their vehicles.



Key Responsibilities
  • Foster strong relationships with both current and prospective clients.
  • Address customer inquiries and concerns, escalating to management when necessary.
  • Organize and schedule appointments for the following day.
  • Utilize the Xtime system to manage service bookings effectively.
  • Respond to service inquiries and ensure timely follow-ups.
  • Stay informed about monthly promotions and current service offerings.
  • Maintain accurate service files and ensure they are prepared for final processing.
  • Discuss alternative transportation options with clients as needed.
  • Welcome customers, verify their information, and access their service history.
  • Manage after-hours vehicle drop-offs and towed vehicles.
  • Prepare vehicles for pickup and delivery, following established protocols.
  • Promote service offerings to meet customer needs effectively.
  • Provide clients with precise estimates and timelines for service completion.
  • Secure customer signatures on repair orders and payment documents.
  • Monitor the progress of repair orders and keep customers updated on any changes.
  • Review repair orders for accuracy in billing and coding.
  • Ensure all quality control measures are met before contacting customers.
  • Follow up on outstanding repair orders and report to management as necessary.
  • Achieve a customer satisfaction score above the national average.
  • Capture and maintain customer email addresses for follow-up communications.
  • Implement a follow-up system for special orders and future repairs.
  • Keep the office environment organized and compliant with dealership standards.
  • Ensure customer areas are well-maintained and stocked with necessary amenities.
  • Handle cashier duties during vehicle pickups.
  • Process various payment methods and ensure accurate financial reporting.
  • Conduct daily cash drawer reconciliations and report discrepancies.
  • Stay current with industry certifications and training requirements.
  • Maintain compliance with all dealership policies and procedures.
  • Exhibit a professional appearance and demeanor while on duty.
  • Collaborate effectively with all dealership personnel.


Qualifications
  • Customer-focused with a commitment to meeting client needs.
  • Strong time management skills to prioritize tasks effectively.
  • Analytical thinking to resolve issues as they arise.
  • Goal-oriented with a focus on achieving desired outcomes.
  • Sound judgment in decision-making processes.
  • Proactive problem-solving abilities.
  • Attention to detail in all aspects of work.

Minimum Qualifications:

  • High school diploma or equivalent experience.
  • Proficient in written and verbal communication.
  • Able to present information clearly and respond to inquiries.
  • Basic mathematical skills for handling transactions.
  • Ability to follow instructions and manage customer interactions effectively.
  • Creative problem-solving skills for customer-related issues.
  • Valid Driver's License.

Other Qualifications:

Ability to operate the following equipment:

  • Computer proficiency.
  • Typing skills.
  • Calculator usage.
  • Organizational skills for managing files and documents.

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