Product Management Senior Director

4 weeks ago


Newark, Delaware, United States Genesys Cloud Services, Inc. Full time

Genesys Cloud Services, Inc. is a leading provider of customer experience solutions, empowering organizations to deliver exceptional experiences across every touchpoint. As the Senior Director of Product Management, you will play a critical role in shaping the future of our Workforce Management solutions, driving innovation and customer satisfaction.

Key Responsibilities:

  • Develop and execute the long-term strategy for Genesys' WFM solutions, ensuring alignment with company goals and market trends.
  • Act as the WFM product evangelist, engaging with strategic customers to gather feedback and address evolving needs.
  • Communicate the product roadmap and vision to internal and external stakeholders, ensuring alignment across senior leadership and cross-functional teams.

Requirements:

  • 10+ years of experience in product management, with at least 5 years in leadership roles.
  • Deep expertise in workforce management solutions (e.g., forecasting, scheduling, real-time adherence).
  • Proven track record of developing and executing product strategies for enterprise SaaS products.
  • Strong leadership and team management skills, with the ability to inspire and motivate high-performing teams.
  • Experience working closely with customers to gather feedback and drive continuous product improvements.
  • Skilled in collaborating with marketing teams to execute go-to-market strategies and product launches.
  • Excellent communication and presentation skills, with the ability to influence across all levels.
  • Strong analytical and problem-solving abilities, utilizing data to inform decision-making.

Preferred Qualifications:

  • Experience with AI-driven workforce management solutions.
  • Familiarity with cloud-based contact center technologies.
  • Experience scaling global SaaS products and working with distributed teams.

About Genesys:

Genesys Cloud Services, Inc. is a global leader in customer experience solutions, empowering organizations to deliver exceptional experiences across every touchpoint. With a strong focus on innovation and customer satisfaction, we are committed to helping our customers achieve their goals.



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