Product Management Senior Director
4 weeks ago
Genesys Cloud Services, Inc. is a leading provider of customer experience solutions, empowering organizations to deliver exceptional experiences across every touchpoint. As the Senior Director of Product Management, you will play a critical role in shaping the future of our Workforce Management solutions, driving innovation and customer satisfaction.
Key Responsibilities:
- Develop and execute the long-term strategy for Genesys' WFM solutions, ensuring alignment with company goals and market trends.
- Act as the WFM product evangelist, engaging with strategic customers to gather feedback and address evolving needs.
- Communicate the product roadmap and vision to internal and external stakeholders, ensuring alignment across senior leadership and cross-functional teams.
Requirements:
- 10+ years of experience in product management, with at least 5 years in leadership roles.
- Deep expertise in workforce management solutions (e.g., forecasting, scheduling, real-time adherence).
- Proven track record of developing and executing product strategies for enterprise SaaS products.
- Strong leadership and team management skills, with the ability to inspire and motivate high-performing teams.
- Experience working closely with customers to gather feedback and drive continuous product improvements.
- Skilled in collaborating with marketing teams to execute go-to-market strategies and product launches.
- Excellent communication and presentation skills, with the ability to influence across all levels.
- Strong analytical and problem-solving abilities, utilizing data to inform decision-making.
Preferred Qualifications:
- Experience with AI-driven workforce management solutions.
- Familiarity with cloud-based contact center technologies.
- Experience scaling global SaaS products and working with distributed teams.
About Genesys:
Genesys Cloud Services, Inc. is a global leader in customer experience solutions, empowering organizations to deliver exceptional experiences across every touchpoint. With a strong focus on innovation and customer satisfaction, we are committed to helping our customers achieve their goals.
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