Senior User Researcher

4 weeks ago


Newark, Delaware, United States WebMD Full time
Senior User Researcher

WebMD is seeking a Senior User Researcher to join our Design/UX team. As a key member of our team, you will work closely with designers and product managers to support product strategy and research needs across various business units.

This role will involve leading discovery across products, identifying user feedback needs, and implementing findings to improve user experiences. You will also partner with designers to bring new features and updates to our products.

Our team values user feedback and is committed to optimizing our products to meet user needs. As a Senior User Researcher, you will play a critical role in helping us achieve this goal.

Responsibilities:

  • Lead user research activities across the WebMD and Medscape network
  • Work with product teams and commercial design teams to provide research expertise and best practice guidance
  • Partner with Sr Director of Design/UX to align on strategic initiatives and ensure design deliverables meet vision
  • Manage user research tools and platforms to increase efficiencies
  • Support efforts to broaden and mature the research practice at the organization

Qualifications:

  • ~3+ years working in UX/user research positions
  • ~ A portfolio showcasing strong understanding of foundational UX / IA principles and research case studies
  • ~ Experience leading user research across various methodologies
  • ~ Knowledge of UI patterns and trends
  • ~ Degree in UX or user research, or equivalent work experience
  • ~ Proficient in Figma or other design/prototyping tools
  • ~ Strong communication and presentation skills


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