Patient Services Representative

1 day ago


Plymouth, Massachusetts, United States PhyNet Dermatology LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Part-Time Patient Services Representative to join our team at PhyNet Dermatology LLC. As a key member of our patient services team, you will be responsible for providing exceptional patient care and support in a fast-paced clinical environment.

Key Responsibilities
  • Patient Registration and Scheduling: Greet patients, register, and schedule appointments as needed.
  • Clinical Call Triage: Triages and routes clinical calls to the appropriate healthcare professionals.
  • Patient Support: Assist patients with necessary paperwork, maintain a clean and organized work area, and escalate questions or issues to the appropriate resources.
  • Productivity and Efficiency: Meet department productivity standards and maintain an understanding of billing information to assist providers and medical staff.
  • Referral and Chart Management: Enter referral information, file and pull medical charts as needed.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 0-1 year of customer service experience in a call center, healthcare, or retail environment.
  • Skills: Ability to ask patients for payment at the time of service, computer savvy with ability to navigate multiple systems simultaneously, and proficiency in Microsoft Office applications.
Work Environment

This is a part-time position working 3 days a week, 8-hour shifts. The work environment is well-lit, ventilated, and climate-controlled, with routine office equipment and some equipment with moving mechanical parts. The noise level is typical for an office and/or medical clinic environment.



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