Guest Services Representative
22 hours ago
This role plays a vital part in ensuring guests have an exceptional experience during their stay at Mirbeau Inn & Spa. The Guest Services Agent's primary focus is to be one of the friendly faces and a resource when registering arriving guests and checking out departing guests. You will also be expected to respond to questions and follow through on specific guest requests until the highest level of satisfaction is achieved.
Responsibilities- Guest Registration and Check-out: Register arriving guests, check-in, create key cards, direct and escort guests to their rooms. Check-out departing guests, process payments, and answer billing questions.
- Front Desk Operations: Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities. Maintain the front desk and office in an orderly and organized way.
- Communication and Customer Service: Answer phone calls, transfer calls to appropriate departments, answer emails, update daily pass-on logs and company newsletters. Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
- Resort Knowledge and Upselling: Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests.
- Team Collaboration: Communicate with all departments on the billing of guest amenities during their stay. Attend all scheduled meetings as deemed necessary by the resort.
Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required. Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel/resort operations preferred.
Employee Perks and Company Incentives- 401K with a company match
- Medical, Dental, Vision, and Life Insurance Plans
- Career advancement potential within the company
- Paid time off for full-time and part-time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within the Spa and Resort
- Work performance incentives
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