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Healthcare Customer Service Specialist
2 months ago
As a Healthcare Customer Service Specialist, you will play a crucial role in patient engagement by managing patient onboarding, appointment scheduling, and handling clinical inquiries for various medical practices.
This role is primarily situated within our Call Center, where you will provide support to our dermatology practices.
Work Schedule:
Full-Time Position / Monday – Friday from 9 AM – 5 PM
Compensation Package:
Competitive hourly wage (commensurate with experience) paid biweekly, along with a comprehensive benefits package that includes paid time off, personal/sick leave, medical/dental/vision insurance, and a 401K matching program.
KEY RESPONSIBILITIES:
To excel in this position, you must effectively perform the following key responsibilities with or without reasonable accommodations:
- Welcome patients, ensuring accurate registration and scheduling.
- Assess and direct clinical inquiries appropriately.
- Assist patients with necessary documentation as required.
- Maintain a tidy and organized work area and reception area.
- Elevate questions or issues to the relevant resources as necessary.
- Meet departmental productivity benchmarks.
- Understand billing information to assist healthcare providers and staff.
- Be knowledgeable about services offered by practitioners and their locations.
- Input referral details as necessary.
- Organize and retrieve medical records as needed.
- Ensure regular and dependable attendance.
- Perform additional duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent required.
- 0-1 year of experience in customer service within a call center, healthcare, or retail setting.
- Ability to request payment from patients at the time of service.
- Proficient in computer usage with the capability to navigate multiple systems simultaneously.
- Familiarity with Microsoft Office Suite.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands outlined here are representative of those that must be met by an employee to successfully fulfill the essential functions of this role.
While executing the duties of this position, the employee may occasionally be required to stand, walk, sit for extended periods, use hands to manipulate objects or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, bend, crouch, or crawl; communicate verbally and audibly; and occasionally lift, push, pull, or move up to 20 pounds. Repetitive upper body motion is necessary for prolonged computer use.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
This position is conducted in a well-lit, ventilated, and climate-controlled office environment equipped with standard office equipment; some equipment may have moving mechanical parts. The noise level in the work environment is typical for an office and/or medical clinic setting.
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