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Customer Service Representative

2 months ago

Plymouth, Massachusetts, United States Covetrus Full time
About the Role

We are seeking a highly skilled and passionate Customer Service Representative to join our team at Covetrus. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide top-notch customer service to our equine customers, addressing their inquiries, and resolving issues in a timely and professional manner.
  • Partner with customers to understand their horse health needs and provide personalized recommendations and solutions.
  • Support the sales team by demonstrating expertise in our product assortment and promoting brand loyalty.
  • Cultivate strong relationships with customers through proactive communication, follow-up, and account management.
  • Drive brand-building initiatives by executing marketing programs and promotions.
Requirements
  • 5+ years of hands-on equine experience, with a deep understanding of horse health and nutrition.
  • Telephone and/or retail background, with a proven track record of providing excellent customer service.
  • Strong verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Technological savvy, with working knowledge of Microsoft Office and ability to quickly learn new computer systems.
  • Aptitude to think creatively and offer innovative solutions to customer challenges.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Confident, self-motivated individual with a strong sense of humor and ability to work independently and as part of a team.
  • Exhibits sales aptitude and willingness to improve upon these skills.
  • Ability to stay motivated in a remote work environment.
What We Offer
  • A competitive salary, with opportunities for growth and advancement.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
  • A dynamic and supportive work environment, with opportunities for professional development and growth.
  • A chance to work with a leading company in the animal health industry, making a real difference in the lives of horses and their owners.