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Optometry Patient Care Coordinator
2 months ago
Job Summary:
Ophthalmic Consultants of Boston is seeking a highly skilled Patient Care Coordinator to join our Optometry & Optical Services team. This is a full-time opportunity with a flexible schedule, allowing for 2-3 days of remote work if desired.
Key Responsibilities:
- Provide exceptional customer service to patients, medical staff, and other stakeholders.
- Relay medical questions from patients to the appropriate provider or resource via electronic medical records in a professional, concise, and accurate manner.
- Document patient communication in medical records and escalate concerns or questions to the Practice Manager/Supervisor when necessary.
- Respond to patient messages and process in-baskets in electronic medical records between team members and providers.
- Enter orders into electronic medical records and maintain accurate scheduling records.
- Answer a high volume of patient phone calls, triage, and schedule clinic appointments with providers and for testing.
- Monitor schedules and report scheduling problems to the Practice Manager/Supervisor.
- Responsible for maintaining a high level of scheduling accuracy and make outgoing rescheduling calls as needed.
- Manage and work the waitlist regularly and as openings in the schedule arise.
- Work on recall reports and follow up as needed.
- Document no-show appointments and handle patient follow-up.
- Schedule MRI, CT, labs, and pathology tests.
- Perform general administrative tasks, including faxing, importing paperwork, processing patient referrals, and handling mail.
- Process RX refills and PAs for RX refills for the specialty.
Requirements:
- At least one year of customer service and healthcare experience; at least three years for Patient Care Coordinator III.
- Bachelor's degree preferred.
- Experience using electronic medical records, specifically Epic, preferred.
- Strong verbal and written communication skills, as well as attention to detail.
- Ability to work in Microsoft Outlook, SharePoint, and Teams with a strong knowledge base of all three.
- Advanced skill in multi-tasking and ability to prioritize functions based on business need.
- Ability to work with difficult people in challenging, sometimes stressful, situations.
Benefits:
- Health & Dental Insurance - starts 1st day of employment.
- Paid time off and Paid Holidays.
- Health & Dependent Reimbursement Accounts.
- 401(k) Plan with Company Contribution.
- Co. paid Life and LTD Insurance.
- Employee Discounts.
