Clinical Laboratory Technician

4 days ago


Raleigh, North Carolina, United States WakeMed Full time
About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of healthcare services in Wake County. Our mission is to improve the health and well-being of our community by providing outstanding and compassionate care.

Job Summary

We are seeking a highly skilled Clinical Services Technician to join our team at WakeMed. As a Clinical Services Technician, you will be responsible for collecting pathology specimens at our Ambulatory Care Centers. Your primary duties will include:

  • Registration processing and allocation of laboratory specimens and orders from all sources.
  • Verification of proper patient/specimen identification and appropriateness of specimen and accompanying orders.
  • Organizing laboratory workflow and prioritizing processing and preparation of specimens for transport.
  • Maintaining a clean and orderly work environment and proper PAR levels of supplies.
  • Utilizing equipment, instruments, and computer systems to test, request, accession, label, and package specimens to ensure specimen integrity for delivery via courier to the appropriate laboratory facility.
  • Performing specified procedures within the scope of established testing methods and responsibilities.
  • Performing Point-of-Care Testing (POCT) and documenting routine maintenance and quality control procedures on specified equipment.
  • Troubleshooting equipment issues as needed.
  • Managing patient wait times and expectations using available computer systems and clear communication.
  • Demonstrating service excellence by acknowledging customers in a friendly and professional manner, actively listening, responding with empathy, and showing pride in appearance and behavior.
  • Updating knowledge, skills, and applying them appropriately.
  • Maintaining age-specific and other required competencies as needed.
  • Working both independently and as part of a team with general and/or periodic review by supervisory staff.
Requirements
  • 1 year of clinical experience as a Phlebotomist or equivalent.
  • High School Diploma or Equivalent.
  • Graduate Phlebotomy or Certificate from an Accredited Institution (Preferred).
  • Phlebotomy Certification (Preferred).


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