Lead Patient Experience Coordinator
1 month ago
As a key member of our team, the Lead Patient Experience Concierge will be responsible for providing exceptional customer service to patients, families, and guests. This role requires a people-centered, supportive, and flexible individual with the ability to positively influence and inspire others.
Key Responsibilities:- Provide initial and ongoing training to Patient Experience Concierge staff
- Serve as front-line support and assist leadership in hiring, coaching, and mentoring new and existing staff
- Support the supervisor/manager in day-to-day operations to ensure customer and employee satisfaction
- Coordinate team huddles, staff schedules, and processes to maximize departmental efficiency and effectiveness
- Interact with patients, families, guests, and hospital staff in a courteous and helpful manner to convey a positive first impression
- High School Diploma, Certificate of Completion, GED, or equivalent training or experience
- Minimum 3 years of customer service experience required
- Bilingual (English/Spanish) required
- Preferred Associate's Degree
- Fully proficient in computer applications such as Microsoft Office Outlook and Excel
- Self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision
- Professional demeanor, service, goal, and detail-oriented, organized, and compassionate
- Strong verbal communication and written skills
Baptist Hospital of Miami offers a competitive salary range of $16.00 - $18.85 per hour, depending on experience. We are an equal opportunity employer and welcome applications from diverse candidates.
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