Patient Access Coordinator
3 weeks ago
Job Summary
We are seeking a highly skilled Patient Access Representative to join our team at North Shore Medical Center. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and admission process for our patients.
Key Responsibilities
- Welcoming patients, visitors, and escorting patients as necessary, while maintaining excellent customer service skills.
- Verifying patient identification and accurately assigning/identifying medical records.
- Collecting and verifying patient demographics, insurance eligibility, and financial responsibility, and entering this information into our hospital computer system in a timely manner.
- Interviewing patients at bedside as needed to facilitate timely and effective solutions.
- Educating patients on financial responsibilities and identifying self-pay patients and potential solutions.
- Responsible for consistent knowledge and accurate use and execution of hospital policies and department SOPs, supporting tools, software, and websites.
- Ensuring all hospital and regulatory requirements are met, including consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABNs, etc.
- Meeting performance standards established by Patient Access and Hospital leadership, including registration quality, collections, confidentiality, and customer service.
- Working effectively with fellow co-workers within Patient Access and all other hospital departments.
- Demonstrating respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Committing to recognize and respect cultural diversity for all customers (internal and external).
- Communicating effectively with internal and external customers with respect to differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
Requirements
- Excellent customer service and communication skills.
- Ability to work independently and take initiative.
- Ability to prioritize and multitask.
- Ability to work in a fast-paced, always changing environment.
- Establishes and maintains an effective working environment.
- 3rd party and managed care knowledge.
- Medical terminology.
Education and Requirements
High School Diploma or Equivalent required.
- One to two years of relevant experience preferred.
- Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.
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