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Guest Experience Lead

4 weeks ago

Miami, Florida, United States McDonald's Full time
Guest Experience Lead

As a Guest Experience Lead at McDonald's, you will play a vital role in ensuring our customers have an exceptional experience every time they visit our restaurant. Your primary responsibility will be to lead the guest experience by checking in with guests, making sure they are enjoying themselves, and handling any concerns or issues that may arise. You will also work closely with your team to maintain a welcoming, friendly, and clean restaurant environment. To be successful in this position, you will need to have a humble and hospitable demeanor, a passion for helping and serving others, a desire to learn and grow, and the ability to communicate effectively and anticipate customer needs.

**Key Responsibilities:**

* Lead the guest experience by checking in with guests and ensuring they are enjoying themselves
* Handle guest concerns and provide resolve to their satisfaction
* Work closely with your team to maintain a welcoming, friendly, and clean restaurant environment
* Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

**Requirements:**

* Humble and hospitable demeanor
* Passion for helping and serving others
* Desire to learn and grow
* Ability to communicate effectively and anticipate customer needs

**What We Offer:**

* Competitive pay starting at $14.75 / hour plus cash incentives
* Employee discounts and free meals
* Paid sick leave and/or paid time off
* Tuition reimbursement and/or educational assistance
* Training and advancement opportunities
* Weekly direct deposit
* 401k plan*Medical, dental, and vision benefits*And much, much more

**Equal Employment Opportunity:**

McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

**Accommodation:**

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

**Note:**

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.