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Client Intake Coordinator

2 months ago

San Mateo, California, United States Golden Gate Regional Center Full time
Position Overview:
The Client Intake Coordinator serves as the initial point of contact for prospective clients seeking services from the Regional Center. This role is essential in gathering preliminary information to assess eligibility and guide clients through the available services.

Key Responsibilities:
  • Collect comprehensive intake information from applicants for services.
  • Refer qualified clients to the Assessment Team.
  • Input intake data and maintain accurate records in the system.
  • Provide general information and resources to clients and callers.
  • Explain organizational procedures and client rights.
  • Facilitate referrals to community resources as necessary.
  • Ensure compliance with required timeframes and policies.

Client Data Management:
  • Maintain a database of inquiries and document all interactions.
  • Complete necessary forms and reports in accordance with regulations.
  • Assess the appropriateness of service applications.

General Support:
  • Assist in outreach service referrals.
  • Provide administrative support to the unit as required.
  • Participate in special projects and additional tasks as assigned.
  • Ensure confidentiality of client information in compliance with relevant regulations.

Qualifications:
  • Bachelor's Degree in a human services field, preferably in social work.
  • Minimum of 1 year of experience in client interaction and evaluation.
  • Experience working with individuals with developmental disabilities.
  • Familiarity with Early Childhood Development is preferred.
  • Experience in case management is a plus.
  • Ability to communicate effectively in Spanish or Cantonese is highly desirable.

Skills and Competencies:
  • Strong interviewing skills with the ability to assess individual needs.
  • Excellent written and verbal communication skills.
  • Proficient in MS Office and Adobe products.
  • Strong organizational and time management abilities.
  • Detail-oriented with a customer-focused approach.

Benefits:
The organization offers a comprehensive benefits package, including medical and dental coverage, retirement contributions, and generous time off policies. We value diversity and aim to create an inclusive environment for all employees.