Client Intake Coordinator

6 days ago


San Diego, California, United States Law Offices of Anna R. Yum Full time
Job Title: Client Intake Specialist

We are seeking a highly organized and empathetic Client Intake Specialist to join our team at the Law Offices of Anna R. Yum. As a Client Intake Specialist, you will be the first point of contact for our prospective clients, providing them with a exceptional telephone experience.

Responsibilities:
  • Convey confidence and set the tone for the client's phone call
  • Show empathy and put clients at ease during their difficult time
  • Treat every call with the same care and compassion, regardless of the time of day
  • Demonstrate exceptional communication skills and be a master of calendars and scheduling
  • Understand the importance of deadlines and doing good work on time
  • Be proficient in Microsoft Office and database entry
Qualifications:
  • Ability to switch gears quickly and think on your feet
  • Follow instructions and understand the importance of policies and procedures
  • Generate creative solutions to workplace problems
  • Have a strong work ethic and be a go-getter
  • Legal experience is a plus, but not required
  • Customer service experience is a plus, but not required
  • Inbound sales experience is a plus, but not required

This is a full-time position, requiring 40 hours of work per week in the office. The first 90 days of employment are a probationary period, and you will be considered a temporary employee. There is an opportunity for bonus compensation for outstanding performance and meeting established goals and milestones.

If you are a motivated and organized individual who is passionate about helping people, we encourage you to apply. Please submit a cover letter with no more than two paragraphs and a closing sentence, explaining why you believe you are a good fit for this position. In addition, please combine your resume and cover letter into one PDF document and send it to us.



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