Intake Coordinator

2 days ago

San Francisco, California, United States Self-Help For The Elderly Full time
Job Summary

Self-Help for the Elderly is seeking a highly skilled and compassionate Intake Coordinator to join our team. As an Intake Coordinator, you will be responsible for implementing all aspects of the patient intake process, including assessing patient needs and qualification, establishing and maintaining positive relationships with customers and referral sources, and managing the insurance verification and authorization processes.

Key Responsibilities
  • Receive, evaluate, and coordinate all incoming referral calls, including review of facility documentation, to assess that patient's needs can be safely addressed in the home, and that the patient qualifies for the service.
  • Gather demographic and clinical information and verify insurance benefit information, including eligibility and service authorization procedures.
  • Meet with supervisors to review all new referrals and confirm preliminary admission decisions.
  • Plan and coordinate assignment of clinical staff to clients.
  • Act as point of contact with patient and patient's family through the assignment of a clinical case manager.
  • Review scheduled staff to ensure skill level is adequate to meet patient needs.
  • Assist the Case Managers in the coordination of services with primary care providers, other health care providers, community partners, patients, and their families.
  • Act as a scheduler to ensure authorized visits are being completed in compliance with each patient's care plan and the qualifications and availability of each clinician.
  • For hospice referrals, explain services to patient and family members.
  • Promote and maintain positive and professional relationships with discharge planners, case managers, physicians, physician office staff, and current and potential referral sources.
  • Gather, collate, and report referral statistics, including key customer referral trends as requested.
  • Attend department meetings, as well as quality assurance and performance improvement activities, and contribute to the Quality Management review and evaluation.
  • Complete all required documentation in a timely fashion in accordance with regulations and office standards.
  • Maintain up-to-date clinical knowledge and enhance knowledge of home health and hospice guidelines.
  • Maintain comprehensive working knowledge of Self-Help HomeCare & Hospice's contractual relationships and ensure that patients are admitted according to contract provisions.
  • Ensure SHE and SHHCH policies are followed in the performance of duties.
Requirements
  • Current California Licensed Vocational Nurse.
  • Minimum one-year professional nursing experience in home health, hospice, acute, or sub-acute preferred.
  • Preferred experience in healthcare operation and management.
  • Demonstrated ability in leading program intake effort.
  • Ability to engage and work collaboratively with others, including patients, patients' families, clinical team members, and community resources/partners.
  • Good communication, negotiation, and interpersonal skills.
  • Bilingual in English and Cantonese preferred.
  • Must pass health screening for TB clearance, physical examination, and background check.
  • Current CPR certification.
  • Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

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