Assistant Branch Manager I

4 weeks ago


Cambridge, Massachusetts, United States Eastern Bank Full time
Job Summary

Eastern Bank is seeking a highly motivated and experienced Assistant Branch Manager I to join our team. The successful candidate will be responsible for assisting the Branch Manager in leading and developing the team to achieve results.

Key Responsibilities
  • Assist with the daily management of a banking office, including overdraft management, vault management, and branch schedules.
  • Responsible for achievement of personal sales goals and guiding the sales activities of the platform staff toward achievement of branch goals.
  • Engage in sales and service coaching sessions with sales staff to ensure superior customer service levels.
  • Manage customer service levels within the branch, adhering to established guidelines.
  • Act as the manager on duty when the Branch Manager is away from the office.
Requirements
  • Strong problem resolution skills and basic business acumen.
  • Ability to communicate information and ideas so others will understand.
  • Ability to build relationships and strong alliances across the organization.
  • High school diploma or equivalent and 2-4 years retail banking experience preferred.
  • 1-2 years of supervisory experience required; experience in retail banking environment strongly preferred.
Working Conditions

The incumbent must be able to transport items weighing 15 pounds or more.


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