Medicare Services Analyst
2 weeks ago
Position Title: Medicare Hotline Analyst (Hybrid Eligible)
Organization: Ohio Department of Developmental Disabilities
Job Overview: We are seeking a dedicated Medicare Hotline Analyst to join our team. This role is pivotal in providing exceptional customer service and support to individuals navigating Medicare services.
Key Responsibilities:
- Assist clients with inquiries related to Medicare programs and services.
- Utilize strong communication skills to effectively address concerns and provide accurate information.
- Demonstrate attention to detail in documenting interactions and maintaining records.
- Employ critical thinking to resolve issues and enhance customer satisfaction.
Work Environment: This position offers a hybrid work model, allowing for a combination of remote and in-office work.
Compensation: Competitive salary based on experience.
Schedule: Full-time, Monday to Friday, 8:00 am - 5:00 pm.
Skills Required:
- Technical Skills: Proficient in customer service and insurance-related inquiries.
- Professional Skills: Strong attention to detail, critical thinking abilities, and a customer-focused approach.
Join us in making a difference in the lives of those we serve through effective Medicare support.
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