Medicare Services Analyst

2 weeks ago


Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

Position Title: Medicare Hotline Analyst (Hybrid Eligible)

Organization: Ohio Department of Developmental Disabilities

Job Overview: We are seeking a dedicated Medicare Hotline Analyst to join our team. This role is pivotal in providing exceptional customer service and support to individuals navigating Medicare services.

Key Responsibilities:

  • Assist clients with inquiries related to Medicare programs and services.
  • Utilize strong communication skills to effectively address concerns and provide accurate information.
  • Demonstrate attention to detail in documenting interactions and maintaining records.
  • Employ critical thinking to resolve issues and enhance customer satisfaction.

Work Environment: This position offers a hybrid work model, allowing for a combination of remote and in-office work.

Compensation: Competitive salary based on experience.

Schedule: Full-time, Monday to Friday, 8:00 am - 5:00 pm.

Skills Required:

  • Technical Skills: Proficient in customer service and insurance-related inquiries.
  • Professional Skills: Strong attention to detail, critical thinking abilities, and a customer-focused approach.

Join us in making a difference in the lives of those we serve through effective Medicare support.



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