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Medicare Customer Support Specialist
2 months ago
Position Title: Medicare Hotline Analyst (Hybrid Eligible)
Organization: Ohio Department of Developmental Disabilities
Job Overview: We are seeking a dedicated Medicare Hotline Analyst to join our team. This role is pivotal in providing assistance and information regarding Medicare services to our clients.
Key Responsibilities:
- Deliver exceptional customer service to individuals seeking Medicare information.
- Utilize critical thinking skills to address inquiries and resolve issues effectively.
- Maintain attention to detail while handling sensitive information.
- Collaborate with team members to enhance service delivery.
Work Environment: This position is classified as full-time, with standard working hours from 8:00 am to 5:00 pm, Monday through Friday. The role offers a hybrid work model, allowing for a blend of in-office and remote work.
Compensation: The position offers a competitive salary.
Skills Required:
- Strong customer service orientation.
- Proficient in insurance-related knowledge.
- Excellent communication and interpersonal skills.
This role is an excellent opportunity for individuals looking to contribute to the field of insurance and support clients in navigating Medicare services.
