Client Services Program Manager

4 days ago

Grand Rapids, Michigan, United States Redwood Family Care Network Full time
Job Summary

The Client Services Program Manager is a critical team member responsible for monitoring the overall client care coordination of individuals with intellectual and developmental disabilities. This role provides support to the interdisciplinary team in the areas of file management, administrative and operational functions, and serves as a liaison to the client community.

Key Responsibilities
  • Work collaboratively with the WA Region 1 Director to ensure clients receive a good quality of service and their needs are met.
  • Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
  • Re-train DSP's as needed when medical errors occur or trends are noted.
  • Communicate with the Nurse Delegation Team, DDA, and medical professionals regarding individual care, including written and verbal correspondence.
  • Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date, and that ample qualified staff are delegated to complete delegated tasks.
  • Maintain medical records as required by regulatory guidelines.
  • Report suspicions of abuse/neglect/exploitation per guidelines.
  • Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control, and Bloodborne Pathogens Training.
  • Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
  • Attend Supervisor meetings, chaired by the WA R1 Director, to review medical matters pertaining to the facilities/clients as requested.
Preferred Skills
  • Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
  • Knowledge of EHR system (currently using Therap).
  • Experience with medications and medical information for vulnerable populations.
  • Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated, and resolved.
  • Ability to build great working relationships with employees and communicate effectively.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively.
Work Environment
  • Half of the work environment for this position is a fast-paced work environment that requires multitasking, working under pressure, self-directed, and frequent interruptions.
  • Half of the work is done in the field, including driving to clients' homes in multiple counties and cities.
  • Must be able to lift and/or transfer a minimum of 50 pounds.
  • Frequently required to talk and hear. Quiet to moderate noise level in work environment.
  • Often required to sit for long periods of time, use hands and fingers to handle documents.
  • While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.
Education and/or Experience
  • Preferred to have a Certified Medical Assistant License and 1-year field experience (or) Licensed Practical Nurse and 1-year field experience.
  • 3 years experience working with DDA/RCS, policies and procedures, and working with IDD clients.
  • Two years specialized training emphasizing Social Services, at least three years experience working within a business, social services, or educational setting.

  • Manager of Client Accounting Services

    1 week ago

    Grand Rapids, Michigan, United States Jobot Full time

    Client Accounting Services Manager at a Reputable CPA FirmAbout Us:At Jobot, we prioritize the well-being of our team and the success of our clients. Our firm is dedicated to continuous improvement, community impact, and achieving our strategic goals while maintaining a positive work environment. We offer flexible working arrangements, competitive...

  • Manager of Client Accounting Services

    1 week ago

    Grand Rapids, Michigan, United States Jobot Full time

    Client Accounting Services Manager at a Leading CPA FirmOverview:This position is hosted by Jobot and is focused on a vital role within our organization. The salary range for this position is between $90,000 and $120,000 annually.About Us:We are dedicated to the communities we serve, placing great importance on the well-being of our team and the success of...

  • Client Relations Manager

    2 weeks ago

    Grand Rapids, Michigan, United States Arthur J. Gallagher & Co. Full time

    IntroductionJoin Arthur J. Gallagher & Co., where you can influence the future of workplace environments across various sectors. As a vital member of our organization, you will drive meaningful change, assisting clients in creating spaces where their employees can excel. Seize the chance to make a difference, unlock potential, and leave a legacy of...

  • Field Service Technician

    4 weeks ago

    Grand Rapids, Michigan, United States Client Full time

    Field Service Technician (Industry Training) $25 - $35 an hour + Training + Progression + Local Patch + Port to Port + Overtime (1.5x) + Full Medical + 401(k) + Benefits Field based, ideally located Grand Rapids, Lansing, Kalamazoo, Three Rivers, MichiganAre you a Field Service Technician with electrical or mechanical skills looking to gain full training in...

  • Environmental Services Department Manager

    7 days ago

    Grand Rapids, Michigan, United States Healthcare Services Group Full time

    About UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, dining, and nutritional services to the healthcare industry. With over 45 years of experience, we have established ourselves as a trusted partner to thousands of healthcare communities across the country.Our MissionWe are committed to fostering fulfillment in communities...

  • Client Service Administrator

    2 weeks ago

    Grand Rapids, Michigan, United States Averro Full time

    POSITION: Customer Service AdministrationWORK ENVIRONMENT: On-site role.WORK SCHEDULE: Day shift, Monday to Friday, 6:00 AM to 2:30 PM. Punctuality is essential.EMPLOYMENT STATUS: Contract-to-hire arrangement.SALARY RANGE: $20 to $32 per hour.*Compensation may vary based on qualifications, experience, and geographical location.EMPLOYEE BENEFITS: Includes...

  • Client Relations Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States Mattson Financial Services Full time

    Job OverviewWe are seeking a dedicated Client Relations Coordinator to join our esteemed financial services firm, Mattson Financial Services. This position is ideal for individuals looking to take on new responsibilities in a supportive and dynamic environment.What We Offer:Generous Paid Time Off401k Retirement PlanComprehensive Health InsuranceIncentives...

  • Senior Tax Manager

    1 week ago

    Grand Rapids, Michigan, United States Jobot Full time

    Leading Firm Offering Competitive Salary and Excellent BenefitsThis opportunity is hosted by Jobot.About Us:We are a prominent national CPA firm located in Chicago, dedicated to providing exceptional services to our clients. Our firm is known for its commitment to fostering a positive work-life balance while engaging with a diverse array of clients. We value...

  • Senior Tax Manager, Private Client Services

    2 weeks ago

    Grand Rapids, Michigan, United States Jobot Full time

    Leading Firm Offering Competitive Salary and Excellent BenefitsThis opportunity is hosted by: JobotAbout Us:We are a prominent national CPA firm based in Chicago, dedicated to providing exceptional services to our clients. Our firm values a harmonious work-life balance and offers a diverse range of clients to work with, allowing you to either specialize or...

  • Client Service Representative

    1 week ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    About the RoleRose Pest Solutions is seeking a highly skilled and detail-oriented individual to fill the position of Client Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless communication and coordination between our clients, management,...

  • Client Service Representative

    1 week ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    About the RoleRose Pest Solutions is seeking a highly skilled and professional individual to fill the position of Client Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless communication and coordination between our clients, management,...

  • Client Service Representative

    5 days ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    About the RoleRose Pest Solutions is seeking a skilled and detail-oriented individual to fill the position of Client Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to internal and external clients, ensuring seamless communication and coordination between our clients, management,...

  • Senior Tax Manager, Private Client Services

    1 week ago

    Grand Rapids, Michigan, United States Jobot Full time

    Leading Firm Offering Competitive Compensation and Excellent Work-Life BalanceAbout the Role:This position is hosted by Jobot. Are you a suitable candidate? If so, you can easily apply by clicking the 'Apply Now' button and submitting your resume.Salary Range: $120,000 - $185,000 annuallyCompany Overview:We are a prominent national CPA firm located in...

  • Client Service Representative

    2 days ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    About the RoleRose Pest Solutions is seeking a skilled and professional Client Service Representative to join our team. As a key member of our Service Center, you will play a vital role in providing exceptional customer service to internal and external clients.Key ResponsibilitiesSchedule service requests and log current and new client callsEnsure...

  • Client Service Specialist

    1 week ago

    Grand Rapids, Michigan, United States CampusPoint Full time

    About the RoleCampusPoint is seeking a highly skilled Health Insurance Specialist to join our team. As a key member of our Sales team, you will provide exceptional customer service and client support, while assisting Account Managers with reporting, documentation, and analysis.Key ResponsibilitiesSupport Key Accounts: Attend board meetings, manage incoming...

  • Client Services Associate

    1 week ago

    Grand Rapids, Michigan, United States Xtend Inc Full time

    POSITION OVERVIEW The Client Services Associate (CSA) is responsible for providing daily assistance to credit union members and callers through both inbound and outbound services. The CSA ensures that requests are managed efficiently and effectively. This role necessitates thorough documentation when relaying requests to the credit union via account tracking...

  • Client Relations Manager

    2 weeks ago

    Grand Rapids, Michigan, United States Tender Lawn Care Full time

    Position Overview:We are looking for an enthusiastic professional to join our organization as a Client Relations Manager. In this position, you will oversee and enhance our portfolio of clients, catering to both commercial and residential sectors. Your responsibilities will encompass nurturing existing relationships, promoting additional services, attracting...

  • Client Services Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States Aston Carter Full time

    Position Title: Service CoordinatorRole Overview: The Service Coordinator plays a vital role in ensuring seamless communication between clients, the sales team, and various departments. This position involves providing comprehensive information regarding products and services, processing orders, and addressing customer inquiries effectively.Key...

  • Client Relationship Manager

    2 weeks ago

    Grand Rapids, Michigan, United States NW Recruiting Partners Full time

    Client Relationship ManagerLocation: Kent, WA (Hybrid work model)NW Recruiting Partners is collaborating with a prominent outdoor sporting goods design and manufacturing firm in the Pacific Northwest, looking to enhance their team with a Client Relationship Manager. This role is pivotal in driving revenue by fostering relationships with dealers, interpreting...

  • Accelerated Management Partner Program

    1 week ago

    Grand Rapids, Michigan, United States New York Life and NYLIFE Securities Full time

    Position OverviewAt New York Life, our goal is to ensure financial stability and tranquility through our comprehensive insurance, annuity, and investment offerings. We prioritize integrity and compassion in every interaction with our clients, partners, and colleagues. With a foundation of confidence and humility, we are committed to long-term stewardship....