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Service Excellence Representative

2 months ago

Twin Falls, Idaho, United States Glanbia plc Full time

Service Excellence Representative

Location: Twin Falls, ID, US

Reports To: Cheese Customer Service Supervisor

Key Responsibilities:

  • Generate various reports for the sales department and oversee order scheduling
  • Systematically organize customer orders
  • Surpass customer expectations, both internally and externally
  • Oversee cheese pricing and ensure invoice accuracy
  • Collaborate with logistics, warehouse, and production teams for timely shipments
  • Proactively anticipate customer needs and develop effective solutions
  • Enhance customer relationships through outstanding service
  • Engage with customers across different business units
  • Provide guidance and share knowledge with team members
  • Manage multiple projects concurrently
  • Address practical challenges with limited standardization
  • Exhibit proficiency in personal computer operations
  • Contribute to team initiatives aimed at achieving company objectives
  • Capability to lift and transport items weighing up to 25 pounds
  • Possess manual dexterity and engage in sedentary activities
  • Ability to distinguish colors and maintain clear vision at close range

At Glanbia plc, we are committed to delivering exceptional customer service within the cheese sector. We are in search of a skilled Service Excellence Representative to become part of our team in Twin Falls, US. The ideal candidate will possess excellent communication abilities, meticulous attention to detail, and the capacity to manage multiple tasks effectively. If you are dedicated to customer satisfaction and thrive in a collaborative environment, we encourage you to consider this rewarding opportunity.